EMPLOYMENT SECURITY REP I

Employment Security Representative I This position will be used for multiple vacancies and locations OPEN COMPETITIVE Your Specific Responsibilities: We are seeking motivated individuals to join our dynamic team in the Reemployment Assistance (RA) program. The Reemployment Assistance Program, also known as unemployment insurance, offers temporary financial assistance to individuals who have lost their job, been furloughed, or had their hours reduced through no fault of their own. The program in partnership with the Career Source provides job search resources, resume assistance, and labor market information to help claimants return to work quickly. Join a team that makes a difference. We are offering a dual-path training and development program that will lead to a career in either our Customer Contact Center or the Adjudication Bureau. This position is advertised as an Employment Security Representative I and includes a comprehensive, structured training program. Selected candidates will begin at a training rate of $19.00 per hour for an initial 12-week training period. Upon successful completion of the training program and meeting all performance benchmarks, your compensation will increase to the full standard rate, and you will be assigned to one of two specialized operational units based on agency needs: Customer Contact Center Bureau (Employment Security Representative I): Standard rate of $20.00 per hour. Focuses on front-line customer support, claim navigation, and high-volume public inquiry resolution. Adjudication Bureau (Employment Security Representative II): Standard rate of $20.70 per hour. Focuses on complex claim investigations, fact-finding, and issuing formal eligibility determinations. Duties & Responsibilities During the Training Period (All Candidates): Participate fully in classroom and practical training covering employment services policies, laws, and systems. Meet weekly performance benchmarks and operational knowledge assessments. Learn to navigate internal databases and document management systems accurately. Adhere to schedule and maintain regular and punctual attendance during initial training period. Contact Center (Employment Security Representative I) Placement Duties: Provide high-quality customer service by answering incoming calls, emails, and online inquiries from claimants and employers. Assist users with account creation, application navigation, and general troubleshooting. Identify claimant needs, answer routine policy questions, and route complex issues to senior staff. Document all customer interactions accurately within the tracking system. Adjudication (Employment Security Representative II) Placement Duties: Review claimant and employer statements, supporting documentation, employment records, and other relevant materials to determine eligibility for Reemployment Assistance benefits. Conduct fact-finding interviews with claimants and employers to gather objective, comprehensive, and verifiable information. Apply applicable state and federal laws, regulations, and RA program guidelines to evaluate eligibility and issue accurate and timely determinations. The Work You Will Do: This is an OPS Employment Security Representative position in the Department of Commerce's Reemployment Assistance Program. Job duties focus on front-line customer support, claim navigation, and high-volume public inquiry resolution. Providing quality customer service using a variety of methods, reviewing claimant and employer information, and applying laws and policies to determine the eligibility of reemployment assistance claims using the CONNECT system. This includes gathering claimant and employer information, reviewing documentation, assessing claims, knowledge and application of Florida Reemployment Assistance Program Rules and State/Federal Laws, and completing work efficiently while adhering to compliance standards. The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. Where You Will Work: TALLAHASSEE: Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida's Big Bend. FloridaCommerce's main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state's Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state's annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture. FORT LAUDERDALE: Only 30 miles north of Miami, the City of Fort Lauderdale is known as the "Venice of America" because of its extensive canal system. Fort Lauderdale is eighth largest city in Florida and boast 300+ days of sunshine, over 300 miles of waterfront and 24-miles of golden beaches. Fort Lauderdale is also home to Port Everglades which is one of the busiest cruise ports in the world and is a hub for international business, tourism and many other diverse industries. One of the best places in Florida for families to relocate to, Broward County has the sixth largest public-school system in the nation and is home to some reputable institutions including Broward College, Florida Atlantic University and Florida International University. ORLANDO: Orlando is a magical city that is known for its warm weather and hospitality. Nicknamed "The City Beautiful" there's an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone. Working for the State of Florida has benefits! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit