M- Club Lounge Attendant

Job Description

Job Description

M Club Lounge Attendant

Marriott Hotels, Marriott flagship brand, is advancing the art of hosting so that our guests can travel brilliantly. As a M Club Lounge Attendant with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. 

Job Summary 

• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests for their loyalty 
• Provide information about the area and Orlando (restaurants, attractions, offices, etc)  
• Assist guests with any requested service 
• Monitor club lounge for seating availability, service, safety, and well-being of guests 
• Maintain cleanliness and condition of the club lounge, bar unit, tables, and other tools (such as but not limited to cleaning tables, vacuum carpet, dusting, cleaning work surfaces and serving utensils) 
• Prepare and serve hot, cold, and alcoholic beverages 
• Stock ice, glassware, and supplies according to the level of business 
• Anticipate and communicate replenishment needs promptly 
• Complete opening and closing duties according to the department checklist 
• Requisition of all necessary supplies, transporting supplies from storeroom to club lounge set-up area as required 
• Secure sodas, water, snacks, and any other equipment in the appropriate cabinets or storage areas during and at the end of the working shift. 
• Pass along pertinent information to Supervisor or Manager as well as document it in the department logbook 
• Communicate any additional meal requirements and communicate special requests to the kitchen 
• Report accidents, injuries, and unsafe work conditions to manager immediately 
• Follow all company policies and procedures 
• Maintain confidentiality of proprietary information, and protect company assets 
• Develop and maintain positive working relationships with others, and support the team to reach common goals 
• Comply with quality assurance expectations and standards  
• Assist the Restaurant and Bar operation according to the level of service 

Job Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds 
• Stand or walk for an extended period or an entire work shift. 
• Perform other reasonable job duties as requested by Supervisors 
• Communicate with others using clear and professional languages, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette 
• Some exposure to cleaning chemicals 
• Candidates should understand Food handling and be T.I.P.S certified. 

Hotel experience is always a plus! Applicants should have

• A combination of education and experience

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

This position may require a varied schedule, including evenings, nights, weekends, and holidays.  Please share your scheduling needs.

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling 
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.