IT Support Technician

Arning Companies is seeking a proactive, customer-focused IT Support Technician to provide essential first-line technical support for our team. Serving as the face of IT on-site, you will troubleshoot day-to-day desktop, mobile, network, and application needs while managing user accounts and equipment lifecycles. If you are a dependable problem-solver who excels in a dynamic environment and knows how to balance direct issue resolution with smart escalation, this role offers an outstanding opportunity to support vital regional operations. Roles and Responsibilities Triage, troubleshoot, resolve, and documentday-to-day help desk requests involving hardware, software, accounts, andconnectivity. Set up, configure, maintain, repair, and replacecomputers, mobile devices, and related equipment. Process user onboarding and offboarding,including device preparation, account access, and equipment recovery. Support Microsoft 365 applications, VoIP phones,printers, scanners, and production-floor peripherals. Provide first response to endpoint and securitymonitoring alerts and escalatest according to established procedures. Assist with operating system, software,firmware, and security updates and patching. Perform basic wired and wireless connectivitytroubleshooting and help identify when network issues require escalation. Maintain accurate ticket, troubleshooting,knowledge-base, and IT asset records. Communicate clearly with endusers, provide timely status updates, and travel to the Cassville site asneeded. All other duties assigned. Qualifications, Education, Requirements, Preferred Skills Working knowledge of Windows and Microsoft 365in a business environment. Basic networking awareness, includingconnectivity and Wi-Fi troubleshooting. Hands-on experience troubleshooting hardware andsetting up devices. Strong customer-service orientation and clearverbal and written communication. Sound judgment in determining when to resolve anissue and when to escape it. Reliable, self-directed, and able to workon-site in Clarksville, AR. Valid driver’s license and willingness to travelto the Cassville, MO site as needed. High school diploma or equivalent. Experience in a manufacturing or industrialenvironment. Familiarity with RMM or endpoint managementtools such as NinjaOne. Experience using ticketing systems. Familiarity with ActiveDirectory and Microsoft Entra ID. #J-18808-Ljbffr Arning-Companies-