Dispatcher

Job Description

Job Description

We are looking for a Dispatcher to join our team in Fishers, Indiana in a contract-to-permanent capacity. In this role, you will coordinate technician schedules, support service operations, and help ensure customers receive timely, dependable assistance. This opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly, and can balance efficiency with a strong service mindset.

Responsibilities:
• Coordinate daily technician assignments and adjust schedules as service needs change throughout the day.
• Use dispatch and logistics systems to align service calls with technician availability, territory coverage, and response commitments.
• Organize routes strategically to improve productivity, reduce unnecessary travel, and support cost-effective field operations.
• Communicate with technicians and internal teams to provide updates, resolve scheduling conflicts, and keep appointments on track.
• Monitor open service requests and help ensure work is completed within customer expectations and established service targets.
• Support a high-quality customer experience by responding promptly to service issues and maintaining accurate dispatch records.
• Review call activity and workload distribution to help improve operational performance and technician utilization.• High school diploma or equivalent.
• At least 3 years of experience in dispatching, customer service, call center support, restaurant management, or a related operational environment.
• Working knowledge of Microsoft Office and Windows-based computer systems.
• Ability to learn new and proprietary software tools quickly.
• Strong verbal and written communication skills.
• Experience coordinating schedules, logistics, or field service activity in a fast-paced setting.
• Strong organizational skills with the ability to manage multiple priorities effectively.