Helper A - Residential Maintenance Technician Local 399

Maintenance Helper

Helper A is responsible for maintaining the physical integrity of their assigned property. This involves ensuring residents, customers, and clients a safe and clean environment. It is the Maintenance Helper's duty to assist the Building Engineer in anticipating, identifying and correcting any and all problems involving the property and implementing procedures to prevent such problems. An effective program of maintenance is essential to:

• Maintain a safe environment.
• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.

Duties and responsibilities include:

• Identify building and residential unit issues, rectify issues as directed by Building Engineer, and coordinate access/repairs with third-party vendors as needed.
• Maintain exterior of the assigned property(ies) as needed, meeting seasonal needs (e.g. Operating snow removal machines, etc.).
• Completes resident service requests within specified service level agreements (SLAs) and responds to after-hours calls (when scheduled to do so).
• Monitor the cleanliness of properties and carry out janitorial services as needed, for instance, assisting with apartment turns.
• Collaborate with Project Management personnel and other team members to allow access to the property(ies) and retail spaces.
• Schedule preventative maintenance (i.e. HVAC filter replacement, rod sewer lines, etc.) and proactively anticipate maintenance needs around the property(ies).
• Collaborate with Building Engineer regularly on projects.
• Assist in custodial work (e.g. sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.) and grounds work when necessary.
• Maintain exterior of the assigned property(ies) and performs appropriate seasonal tasks (e.g. snow removal).
• Report any water infiltration or mold and treat with high priority, especially in cases where excessive water infiltration and growth are found.
• Provide exceptional customer service through stellar and regular interactions with residents.

Position requirements include:

• Maintain open lines of communication with internal and external contacts for continuing operations and resolution of problems. Internal contacts include company personnel and residents. External contacts include vendors, consulting engineers and contractors to ensure contracted services are maintained and performed within the guidelines of company standards.
• Up-to-date knowledge on work-safety programs and education.
• Assists Building Engineer in his/her duties.
• Demonstrates attention to detail, pride in quality of work, and a positive attitude.
• Possesses ability to work both independently and as part of a team of professionals.
• Dresses in clean, pressed uniform.
• Required to own and maintain personal smartphone (iPhone or Android) for using our mobile app to perform and document the work performed. A stipend of $50 per month will be provided for use of a personal phone.

Qualifications include:

• High school education or equivalent.
• EPA certified.
• Proficiency with computers and technological systems (Outlook, Microsoft Suite, etc.)
• Minimum of one-year full-time maintenance experience or experience in related field.
• Preferred knowledge of and experience repairing mechanical systems plumbing, electric, HVAC, hot water heaters, etc.

Equipment required includes:

• Required to follow all OSHA Safety Guidelines; required to wear safety shoes, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate.

Work hours include:

• 40 hours per week and overtime as needed. Must have availability to work a flexible schedule any day of the week and on-call for emergencies.

Equipment/machinery/tools include:

• Hand tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, post hole diggers, etc.
• Power tools: Wrenches, grinders, sanders, drills, saws, key machines, etc.
• User-moved aids: Wheelbarrows, dollies, hand tricks, buckets, hoists, jacks, step ladders, etc.

Mechanical equipment includes:

• Motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring devices, calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

Physical requirements include:

• Constant need (66% to 100% of the time) to be on feet.
• Finger Dexterity: Handle tools and equipment, and perform routine maintenance/repairs. Complete work orders and inspections on a mobile device, including typing or speaking notes.
• Have a constant need (66% to 100% of the time) to perform the following physical activities:
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, and pick up tools and needed equipment.
• Climb Stairs: Ability to climb 2 or 3 flights of stairs in order to handle service requests and make-ready needs.
• Push or Pull: Move equipment, and appliances, open and close doors, etc.
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
• Climb Ladders: Perform routine maintenance/repairs.
• Grasp/Grip/Turning: Handle tools and equipment, and perform routine maintenance/repairs.
• Finger Dexterity: Handle tools and equipment, and perform routine maintenance/repairs.
• Constant need (66% to 100% of the time) to perform the following physical activities:
• Writing: Inventory maintenance, requisition requests, required maintenance reports.
• Lifting/carrying (supplies, replacement parts, ladders, etc.)

Over 150 lbs. Rare need (less than 1% of the time)

75 150 lbs. Occasional need (1% to 33% of the time)

25 75 lbs. Frequent need (33% to 66% of the time)

1-25 lbs. Constant need (66% to 100% of the time)

Note: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Heavy items lifted include washers, dryers, refrigerators, A/C units, abandoned furniture, etc.

Vision requirements include:

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals, and operating instructions, read cautionary labels, and respond to written instructions from staff and residents. A constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).
• Constant need to read and input data on a mobile device.

Hearing requirements include:

• Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors, and residents. Must use listening skills to diagnose needed repairs, etc.

Speaking requirements include:

• Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff, vendors, and residents.

Driving/traveling requirements include:

• Emergency calls may occasionally require expedient travel to assigned property at moment's notice.
• Preferred to have a valid driver's license but not required.

Working environment includes:

• Indoors (66% to 100% of the lime); frequently outdoors (33% to 66% of the time), under all conditions, often for extended periods.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Example: Vacant unit turn over.
• Frequent need (33% to 66% of the time)