Concierge (FT)

Resort Concierge

The Resort Concierge will assist guests with any needs they may have while on property. The role will focus on providing excellent customer service and creating a memorable and exceptional experiences for resort guests.

Essential Duties And Responsibilities:

• Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
• Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
• Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)
• Place amenity orders
• Sell gift certificates
• Exchange gift certificates for fellow performers
• Make T-times for guests
• Make dinner reservations for guest
• Fill brochure requests
• Complete audit
• Assist bell staff if needed
• Assist guest with car rentals if needed
• Answer any questions guests may have
• Assist with Kiosk maintenance and with guest kiosk check in/out processes
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the resort.
• Other duties as assigned

Education/Experience:

• Customer service experience
• Knowledge of the Traverse City and surrounding areas preferred
• Knowledge of local events and activities going on in the area helpful

Other Skills And Abilities:

This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).

Typical Physical Demands:

Associate must be able to lift up to 25lbs.

Typical Mental Demands:

The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.

Working Conditions:

This position requires one to be indoors. Individual may have to cope with varying noise levels.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.