Restaurant General Manager/ Hands-on Operator

Job Description

Job Description

Position Overview

The General Manager / Operator will be responsible for overseeing all aspects of restaurant operations, including front-of-house and back-of-house performance, staffing, training, food quality, customer satisfaction, financial performance, and operational efficiency.

We are looking for someone who leads by example, works alongside the team when needed, takes initiative, solves problems, and holds employees accountable.

This is not a desk-only management position. Our ideal candidate is a true operator who understands how to run a successful restaurant from the kitchen to the front counter.

Key Responsibilities

• Lead and oversee daily front-of-house and back-of-house operations.
• Recruit, hire, train, coach, and develop employees and shift leaders.
• Create schedules and maintain appropriate staffing levels while controlling labor costs.
• Maintain exceptional standards for food quality, consistency, cleanliness, and food safety.
• Oversee inventory, purchasing, vendor relationships, food costs, and waste reduction.
• Monitor sales, labor, food costs, and key performance indicators to improve profitability.
• Ensure accurate cash handling, POS procedures, and daily financial reporting.
• Establish clear employee expectations, accountability, and consistent operating procedures.
• Deliver excellent customer service and resolve concerns professionally.
• Identify opportunities to increase sales, improve efficiency, and strengthen the guest experience.
• Communicate effectively with ownership regarding restaurant performance, staffing, and operational needs.
• Be actively involved during busy shifts, including evenings and weekends.

Qualifications

• Minimum 5 years of restaurant management experience preferred.
• Experience as a General Manager, Assistant General Manager, or multi-unit restaurant leader strongly preferred.
• Strong working knowledge of both kitchen and front-of-house operations.
• Demonstrated ability to lead teams, develop employees, and maintain accountability.
• Understanding of restaurant financials, labor management, food costs, and profitability.
• Excellent communication, organizational, and problem-solving skills.
• Ability to remain calm, organized, and effective in a fast-paced environment.
• Willingness to work a flexible schedule, including nights, weekends, and peak business periods.
• Experience with restaurant POS, scheduling, and inventory systems preferred.

Compensation and Opportunity

• Competitive annual salary of $70,000–$75,000, based on qualifications and experience.
• Performance-based bonus opportunities.
• Opportunity to take a leadership role in an established and successful restaurant.
• Direct involvement in improving operations and developing a strong management team.
• Potential for increased responsibility as the business grows.

Who Will Succeed in This Role?

We are looking for a leader who:

• Takes ownership rather than waiting for direction.
• Is comfortable making decisions and being held accountable for results.
• Earns the respect of employees by setting the example.
• Understands that cleanliness, consistency, and customer service are nonnegotiable.
• Can balance strong people leadership with financial discipline.
• Wants to build a long-term career and contribute to the growth of a business.

If you are an experienced restaurant leader who takes pride in building great teams, running efficient operations, and delivering results, we encourage you to apply.

Grub Shack is an equal opportunity employer.

Grub Shack is a well-established, family-owned fast-casual restaurant serving the Seminole, Texas community for more than 22 years. We are known for our freshly prepared Mexican and American food, loyal customer base, and commitment to quality, cleanliness, and exceptional service.

We are seeking an experienced, motivated, and hands-on Restaurant General Manager / Operator who is ready to take ownership of daily restaurant operations and lead our team to the next level.

This is an opportunity for a strong restaurant leader who enjoys being involved in the business, developing employees, improving systems, and driving results.

Company Description

Grub Shack is a well-established, family-owned fast-casual restaurant serving the Seminole, Texas community for more than 22 years. We are known for our freshly prepared Mexican and American food, loyal customer base, and commitment to quality, cleanliness, and exceptional service.\n\nWe are seeking an experienced, motivated, and hands-on Restaurant General Manager / Operator who is ready to take ownership of daily restaurant operations and lead our team to the next level.\n\nThis is an opportunity for a strong restaurant leader who enjoys being involved in the business, developing employees, improving systems, and driving results.