Customer Service Representative

Service Business Development Center RepresentativeWe've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.Reporting to our Customer Care Manager, our Service Business Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.What We OfferCompetitive hourly rate with uncapped commissionMedical, vision, and dental insurance401K with company matchPaid vacationSaturday lunchesEmployee discounts on sales and servicePaid trainingCompetitive pay plansQualificationsAt least one previous role based in customer service experienceExcellent verbal and written communication skillsStrong computer skills Microsoft Word, Excel, and OutlookTime management, prioritization skills, and ability to multitask requiredOrganized, positive, hardworking and friendly personalityAmbitious, goal oriented mentality and eager to improveTeam orientatedValid driver’s licenseResponsibilities (not limited to)Answer customer calls and establish follow-ups with service appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial service informationAssist service/sales personnel and deliver messages promptlyFollow up with leads that are not ready to make an appointment currentlyFollow up with no-show appointmentsFollow up with customers after visitsMaintain Customer Success Index at or above company standardsOther duties as assignedHere at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.