Senior Customer Success Manager

In this role, you will: Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs. Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal. Lead and support the CSM team through critical customer engagements and About the role: The Customer Success team at Samsara partners with customers to drive adoption, deliver measurable business value, and build long-term relationships from onboarding through renewal and advocacy. As a Senior Manager on the Mid-Market Customer Success team, you will lead and develop a high-performing group of CSMs, evolve our customer engagement model, and build a strong, motivating team culture. This role blends strategic thinking with hands-on leadership and is ideal for someone passionate about coaching talent, scaling impact, and helping customers succeed at every stage of their journey. Include a statement of the role’s location requirements here. Reference this resource to draft this section. Example: This is a remote position open to candidates residing in [Northeast, TOLA] You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper groescalations, modeling a hands-on, results-driven leadership approach. Hire, develop, and coach a high-performing, inclusive team while embedding Samsara’s cultural principles across a growing, global organization. Automatically included - do not run through Bias Decoder: All Roles : Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices People Manager Roles : Hire, develop and lead an inclusive, engaged, and high performing team Minimum requirements for the role: 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles. 3+ years in a people manager or leadership role preferred. Bachelor's degree from a 4-year accredited institution. Location requirement (if any) An ideal candidate also has: Experience working for a SaaS company Led a team where each team member managed a portfolio of 50+ accounts. Experience with "Tech Tech", Scale, or Digital Customer Success programs. Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains. Experience using Gainsight.