Service BDC Representative

Job Summary Hudson Nissan, a Penske Automotive Group dealership, is looking for a Business Development Center (BDC) Appointment Coordinator to provide exceptional customer service via phone, text, e‑mail, and social media in a call center environment. Responsibilities Promptly, professionally, and courteously assist customers with appointment coordination. Communicate with customers via text, e‑mail, or social media as assigned. Track customer interest, update customer files, and compile necessary reports and forms using MS Office Suite, CRM, and lead‑management tools. Qualifications Bilingual candidates preferred. Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, and a positive team‑player attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic and ability to work in a fast‑paced, results‑driven environment. Prompt response to internet inquiries with courtesy, accuracy, and professionalism. Technical proficiency with MS Office, CRM, and lead‑management tools. Benefits Competitive pay: $18.00 – $22.00 per hour. Comprehensive benefits program, including medical, dental, vision, and 401(k) plan with company match. Training, resources, and career growth opportunities. Values‑driven culture built on integrity, professionalism, excellence, and teamwork. Penske Automotive Group is an equal‑opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record. #J-18808-Ljbffr