Service Manager - Boiler & Combustion Systems

Service/Sales Manager

Sign On Bonus

Capital Region, NY Primarily On-Site
$115K $135K per year 
Job Type: Full-time, primarily office-based with customer visits and job site travel expected.

Job Description Service/Sales Manager

A multi-generational combustion sales and service company, specializing in heating and process steam boilers, burners, air handlers, and combustion equipment is seeking a dynamic, experienced, and self-motivated Service/Sales Manager.

This is an excellent opportunity for a driven professional looking to grow with an established and respected organization. We provide the support, structure, and resources needed for long-term mutual success.

Responsibilities & Duties

An established commercial, industrial, and institutional heating company, also specializing in ASME repair and fabrication, is seeking a skilled professional to lead and manage our Service Division.

We are offering top compensation; paid holidays and vacation, company-funded pension, signing bonus, company vehicle, and life insurance.

The ideal candidate will be outgoing, customer-focused, reliable, and highly organized.

Responsibilities include:

• Coordinating customer service schedules and dispatching service technicians


• Supporting technicians with their routine and emergency service calls


• Working with office staff to improve workflow and facilitate prompt billing


• Expanding the companys service division through customer outreach, site visits, and relationship development


• Assisting with recruiting efforts through job fairs, training initiatives, and technician outreach


• Maintaining and growing existing combustion product lines and partnerships


• Collaborating with the parts department to support field technicians and customer needs


• Supporting commercial and industrial mechanical systems including boilers, burners, controls, chillers, air handlers, and piping systems

Your ideas, leadership, and technical expertise will be valued and rewarded as part of our continued growth.

Qualifications & Skills

• Strong knowledge of boilers, burners, boiler room layout/design, and combustion systems


• Minimum 5 years of commercial or industrial service experience


• Ability to interpret and apply applicable codes and industry standards


• Engineering background in commercial/industrial boilers and related accessories preferred


• Proficiency with Microsoft Office and computer-based systems


• Experience identifying customer opportunities, preparing proposals, managing estimates, and solving technical customer issues


• Strong communication, presentation, planning, and organizational skills


• Ability to multitask, prioritize responsibilities, and manage projects effectively


• Demonstrated ability to work effectively with customers, technicians, management, engineering, and sales teams

Benefits

• Company-funded pension plan


• Contributory health insurance


• Paid holidays and vacation


• Life insurance


• Signing bonus


• Company vehicle

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Troy Boiler Works, Inc.