Customer Care Coordinator

Customer Care CoordinatorDrees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.Key Responsibilities:Provide excellent internal and external customer serviceAnswer reception and customer service calls and determine the appropriate actionProvide administrative/clerical support for the Customer Care teamPrepare and maintain customer records, job files and database tracking logsFollow-up with customers, subcontractors and vendors as necessaryPrepare and distribute weekly and monthly reportsAssist the operations team with accounts payableVarious other administrative/clerical dutiesKnowledge and Skills:Exceptional customer service skillsProven ability to address tense customer interactions appropriatelyUpbeat and positive/can do attitudeStrong verbal and written communication skills with great listening skillsAbility to follow through to a satisfactory conclusionStrong computer skills including Word, Excel, and data entryMust be organized, detail-minded and adaptableRequirements:1-3 years previous office/administrative experienceHigh school degree required; Associates or Bachelor's a plusOffice work experience requiredPrevious experience in the homebuilding industry a plusPremier Benefits to Support YOU:We offer a comprehensive benefits package, including:Medical, dental and visionLife, AD&D, and critical illness insuranceWellness rewards401(k) savings planProfit SharingPaid time off increasing with tenureTuition reimbursementLong and short disability and Parental leaveEmployee discount program on the purchase of a Drees HomeEmployee Assistance Program and much more!This position is not in a call center environment.Equal Opportunity Employer / Drug Free Workplace