Warehouse Associate/Service Technician

Job Description

Job Description

*THIS IS NOT A REMOTE POSITION*

Window World is the largest window replacement company in the United States. We are a family-owned and operated business that generates over $63 million in annual sales. We are looking for highly motivated and energetic professionals to join our team. Window World offers growth potential within the company, providing an opportunity for a career—not just a job.

At Window World, we believe in building a team of professionals who share our values of integrity, teamwork, and exceptional customer service. We consider our employees family and strive to create an environment where individuals can build long-term, rewarding careers.

Job Purpose

The Warehouse Associate / Service Technician is a hybrid position responsible for supporting warehouse operations while also performing field service and warranty work for customers. This role ensures products are properly received, organized, and prepared for installation while also providing exceptional service through repairs, warranty work, product adjustments, and customer support. The ideal candidate is organized, mechanically inclined, customer-focused, and capable of working both independently and as part of a team.

Duties & Responsibilities

• Collecting inventory from the distribution truck and safely organizing products in the warehouse
  
• Keeping an inventory of all products entering or exiting the warehouse
• Identifying any missing, lost or damaged materials and immediately notify the supervisor
• Ensuring that all products are safely and securely organized in the warehouse
  
• Pull material and prepare all products for daily loading
  
• Document all arrivals in our inventory system
• Maintain a clean and organized work environment
  
• Receive and inspect all products for accuracy and quality
  
• Travel to customer homes and businesses to perform service, repair, and warranty work.
• Diagnose issues, identify solutions, and complete repairs efficiently and professionally.
• Install replacement parts, sashes, windows, doors, and other products as needed.
• Educate customers on proper product use and maintenance.
• Facilitate and manage the customer service and warranty experience to ensure exceptional results.
• Communicate with customers regarding appointments, repairs, and service expectations.
• Complete all required paperwork and documentation accurately and on time.
• Work closely with production and installation teams to ensure successful project completion.
• Assist with answering customer inquiries and service-related phone calls when necessary.

Skills & Qualifications

• Excellent mechanical aptitude and problem-solving abilities.
• Experience using hand tools, power tools, and diagnostic equipment.
• Strong customer service and communication skills.
• Ability to work independently and remain self-motivated.
• Strong organizational and time-management skills.
• Ability to balance warehouse responsibilities with field service demands.
• Preferred experience servicing windows and doors.
• Ability to effectively schedule ahead while maintaining flexibility.
• Clean driving record required.
• Ability to operate a computer, tablet, and CRM software.
• Ability to work in a non-temperature-controlled environment.
• Ability to obtain and maintain forklift certification within one year of employment (company provided).
• Must pass a drug screening and background check.

Physical Requirements

• Ability to lift up to 150 pounds regularly.
• Ability to stand, walk, bend, squat, climb stairs, and work in various environments.
• Ability to safely operate warehouse equipment and service vehicles.
• Ability to work both indoors and outdoors in varying weather conditions.

Schedule

• Full-time position.
• Must be available to arrive at work by 7:00 AM 
• Flexibility to support both warehouse operations and field service appointments.

Benefits

• Company vehicle and gas card for service-related work.
• Company-wide bonus potential.
• Paid time off.
• Health insurance.
• Dental insurance.
• 401(k).
• Retirement benefits.
• Gym membership discounts.