Retail Sales Representative I, II, and III

Retail Sales Representative I, II, and IIIJob Category: Customer CareRequisition Number: RETAI008731Location: Stanwood, WADescriptionRetail Sales Representative I, II, or IIIAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Astound Broadband is currently searching for a Retail Sales Representative I, II, or III in our Woodland, CA office. This position is responsible for providing outstanding customer service and support to Astound Broadband customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.Where you will work: This position will be based in Stanwood, WA location, with the ability to travel into the nearest office and the field as needed.A Day in the Life of the Retail Sales Representative:Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customersDemonstrate WAVE's various products and services to inbound customer traffic at the retail centerCommunicate current promotions and offers to all potential customersEstablish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needsReview customer's current level of service and introduce new services as appropriateDetermine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positiveSeek opportunities with customers to enhance the company's image. Maintain a neat appearance, show respect and respect the customer's propertyProvide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipmentUtilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiriesResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understandingProcess installation, service change, disconnects and trouble call work orders according to departmental policies and proceduresReceive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basisTrack sales progress and document productivity on sales forms/reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely mannerWhat You Bring to the Table:Phone customer support/service related background in call center environment preferredExhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectfulBilingual skills preferredFriendly, enthusiastic and outgoing demeanorDemonstrates a thorough knowledge of cable and data products and servicesAbility to learn and retain new information and concepts quicklyDemonstrates ability to diagnose and solve problemsExhibits the ability to follow direction and possesses the ability to follow throughDisplays proven good judgment and proactive decision-making skillsMust possess the ability to adapt to changeCable Television industry experience preferredTelecommunications experience preferredEducation and Certifications:High school diploma or equivalentWe're Proud to Offer a Comprehensive Benefits Package Including:401k with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)Paid Holidays: 7 days per yearPaid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)Tuition reimbursement programEmployee discount programThe base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:Retail Representative I - $17.00 - $23.80 per hourRetail Representative II - $17.85 - $24.99 per hourRetail Representative III - $18.74 - $26.24 per hourOur Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.