Associate Director Safety Project Leadership

Associate Director Safety Project Leadership Durham, United States of America | Full time | Hybrid | R1546186 Job Overview Provide strategic leadership at customer account level for multiple large projects, as assigned by senior management. Serve as Sponsor’s primary point of contact throughout project duration for local and globally scoped deliverables with Lifecycle Safety functions. Oversee line management of Customer Delivery Leadership staff aligned to the account(s) owned by the Customer Team Management. Collaborate with global management to develop and implement strategic initiatives and ensure global consistency. Essential Functions Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced relations, service delivery excellence, and superior communication. Collaborate in defining customer‑centric account strategies, oversee implementation, and seek repeat business. Identify new opportunities and contribute to proposal development. Transform customer relationships to partnership level and establish mutually agreed working practices for standardization across projects. Work with Lifecycle Safety service operations within a matrix framework to achieve project and customer deliverables. Lead and contribute to global initiatives in close collaboration with Service Operations and Lifecycle Safety Infrastructure. Support implementation of customer‑managed decisions under senior‑management guidance. Apply specialist expertise in CDU‑aligned areas across LSM and SO. Lead bid defenses, client meetings, investigator meetings, and present when required. Maintain ongoing project communications with internal and external stakeholders. Manage scope, budget, and financial targets with sponsors. Oversee Lifecycle Safety performance for assigned projects, including customer interface, deliverables, profitability, and technical solutions. Represent Lifecycle Safety in high‑visibility forums such as joint steering committees and cross‑functional reviews. Support sales activities across accounts and Customer Delivery Management. Provide historical perspective and input on client processes, and assess success or failure of initiatives. Hold at least bi‑monthly meetings with direct reports to discuss project status, timelines, financials, risks, initiative status, utilization, training, SOPs, personnel, and career objectives. Create and implement plans for measuring and improving employee engagement globally. Communicate messages from leadership to teams and up to senior leadership. Serve as substitute or ensure coverage for direct reports during absence or turnover. Prepare, present, and respond in bid defense meetings and RFI/RFP discussions. Participate in cross‑functional internal meetings, customer project status meetings, and subject‑matter‑expert sessions. Qualifications Bachelor’s Degree in Health Science or a directly related field. Minimum 8 years of clinical research experience in a CRO or pharmaceutical company, including at least 5 years of Lifecycle Safety experience and 3 years of line‑management experience (or equivalent combination of education, training, or experience). In‑depth knowledge of Lifecycle Safety service lines and willingness to broaden knowledge and develop new skills. Strong business acumen and financial management/budgeting skills. Proven staff‑management skills, motivational and influencing abilities. Strong project‑management, strategic planning, delegation, and organizational skills; able to work on multiple projects and manage competing priorities. Confidence in raising and discussing sensitive topics and communicating with senior management. Ability to remain calm, assertive, and diplomatic in challenging interactions. Excellent verbal and written communication, presentation, and negotiation skills. Ability to establish and maintain effective working relationships at senior levels. Autonomous decision‑making and problem‑solving judgment skills. Strong customer focus, account and alliance management, and experience with customer contracting models. Professional networking and presentation skills in meetings and teleconferences. Ability to achieve results through communication, facilitation, and negotiation in a matrix service delivery environment. Demonstrate flexibility, self‑motivation, creativity, and innovation‑driven solutions. Financial awareness and promotion of good financial‑performance practices. Strong ownership: initiative and forward momentum with limited guidance. Potential base pay range: $98,200.00 – $273,200.00. Actual base pay may vary based on qualifications, location, and schedule. Incentive plans, bonuses, and additional compensation may be offered along with health and welfare benefits. IQVIA is proud to be an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero‑tolerance policy for candidate fraud. All information and credentials submitted must be truthful and complete. False statements or omissions may result in immediate disqualification or termination of employment. #J-18808-Ljbffr