HNG HMIS LSA/CE Administrator

Job Description

Job Description

Job Description

Title : Homeless Management Information System (HMIS) Local System Administrator (LSA)/Coordinated Entry (CE)Administrator

Status: Full-Time

Position Classification/Category: Exempt/Salaried

Department: HealthNet Gaston

Office Location: Hybrid – Remote + Becton Building

Reports To: Continuum of Care (COC) Program Supervisor

The Continuum of Care

HealthNet Gaston, a local non-profit healthcare safety-net organization, is the Collaborative Applicant (Lead Agency) for the NC-509 Gaston-Lincoln-Cleveland Continuum of Care (GLC-CoC). The GLC-CoC is a tri-county network of collaborative partners and advocates that provides a framework and direct services to end and prevent homelessness and promote self-sufficiency in the region. The Street Outreach HealthCare Specialist is a member of the HealthNet Gaston Continuum of Care team.

Summary of Position:

The HMIS LSA/CE Administrator works with CoC members, community partners, and Michigan Coalition Against Homelessness (MCAH), to comprehensively implement, operate, and monitor the HMIS system within the Gaston-Lincoln-Cleveland CoC .Responsibilities include expanding participation in HMIS, improving processes and procedures for data collection, data quality, and data analysis; implementing best practices and new HMIS features, and maintaining the CE “by name list” in HMIS in compliance with HUD and MCAH guidelines.

Minimum Qualifications:

• Ability to positively interact with diverse stakeholders

• Experience in project coordination or support roles

• Understanding of systems change, racial/gender equity principles

• Detail-oriented and proficient with technology

• Capable of working independently with minimal supervision

• Experience in group facilitation and team collaboration

• Strong written and verbal communication skills

• Some understanding of homelessness (youth preferred)

• Familiarity with Western NC preferred but not required

• Bilingual preferred but not required

Education: Bachelor’s Degree required Degree in Business Management, Social Work, Counseling, Public Health, and/or Psychology preferred.

Experience Required: Database management with preferred experience in working with the Homeless Management Information System. At least 3 years’ experience in health and human services, program evaluation, technical assistance and training.

Professional Licensure: None

Certification(s): Certified HMIS Administrator and/or Licensed HMIS User, preferred. Additionally, upon employment, LSA will complete all fundamental HMIS Trainings and Certifications provided by MCAH.

Work Environment and Physical Demand Related to the Position:

Able to read and understand the English language. Able to effectively maintain confidentiality of records and communicate with all levels of personnel. Ability to work independently with minimal supervision. Ability to establish and maintain effective working relationships with providers, management staff, and contacts outside the organization. Must be able to work with multiple changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Excellent attention to detail.

Core Duties:

Expanding HMIS Utilization/ Supporting Existing HMIS Users:

• Build relationships with cross-sector community-based agencies to increase the number of HMIS users. Issue HMIS licenses as appropriate to eligible service agencies (end-users)
• Manage day-to-day operations of HMIS/oversee HMIS system performance
• Serve as first point of contact for HMIS users and provide on-going technical assistance and training. This includes providing Help Desk Services (receiving, prioritizing, and resolving issues)
• Assure all HMIS users have current knowledge and training on HMIS features and best practices
• Support annual required audits of HMIS users

Data Collection/Data Quality/Data Analytics

• Analyze all data for the CoC, including non-HMIS data and provide reports, visualizations, and analyses of data to CoC leadership and the community in a timely manner and in accordance with HUD and HMIS guidelines.
• Support the annual Point-In-Time (PIT) Count by collecting data on sheltered and unsheltered homeless counts from participating agencies and working with COC Program Supervisor to reconcile data to the HMIS and HUD’s Homeless Data Exchange (HDX).
• Collect HMIS and CoC data housing inventories (units and number of beds) and work with the COC Program Supervisor to update quarterly in the HUD HDX.

Coordinated Entry

• Assist the CoC Program Supervisor in administering the Coordinated Entry System and participate in the weekly “by name” case management calls.

Program Administration

• Serve on the Data and Coordinated Entry Committees. Design, maintain and present data dashboard at meetings. Communicate key HMIS updates, news and information.
• Attend MCAH Lead System Administrator monthly meetings/trainings which occur via webinar/conference call and/or in person with the State.
• Serve as alternate on the NC HMIS Governance Committee (GC). Attend monthly GC meetings and participate in scheduled conference calls and in required trainings including weekly case conferencing meetings

Other duties as assigned

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we serve.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.