Contract Senior Helpdesk / IT Systems Engineer

This is a long-term contract position that can be based anywhere in the US (100% remote).

We’re looking for a polished, service-minded IT Systems Engineer to work remotely but be available for occasional in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily Windows and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You’ll Do 

• Administer and support Okta, Jamf, Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
• Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy. 
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. 
• Set up, configure, and maintain employee laptops (primarily Windows), ensuring compliance through tools like Jamf or similar MDM platforms. 
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. 
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. 
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability. 
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. 
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. 

What We’re Looking For 

• 3–5 years of experience in IT systems support working with Okta, JAMF, Google Workspace, and Slack.
• Strong experience in Windows environments
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools. 
• Hands-on experience supporting AV equipment and Zoom Room configurations. 
• Familiarity with Jamf or other Apple device management tools. 
• Impeccable customer service and communication skills—especially when working with senior leaders. 
• Strong organizational and prioritization abilities; able to work independently with minimal supervision. 
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). 

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