Case Manager - Peer Support

Job Description

Job Description

Description:

Position Title: Case Manager- Peer Support

Program/Location: San Luis Obispo Vet Well/ San Luis Obispo 

Position Summary:

The Veteran’s Wellness Program engages Veterans, their families, and support persons to provide treatment and ancillary supports to those managing mental health issues, relationships concerns, co-occurring disorders, and trauma. Clients are offered services in a manner that encourages hope while promoting resiliency, growth and recovery. The VetWell team values professional and cultural humility, as well as self-reflection and personal growth/recovery, in an effort to provide high quality client care and promote wellness within the team.

The Case Manager-Peer Support will provide the full range of trauma informed services including individualized planning, case management, integrated co-occurring drug and alcohol services, and peer mentorship.   The VetWell Case Manager-Peer Support and clinical team work as a team to manage a caseload of 20-30 adults with serious mental illness. The Case Manager-Peer Support will be responsible for crisis care, case management service delivery, individual rehabilitation activities, day-to-day skills building, coordination of other needed supports and services, outreach, and group facilitation.

Hours/ Salary Employee Perks:

Full-time, non-exempt position. 40 hours per week. Anticipated hiring range is $25.50-$26.50. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $25.50-$33.99 per hour). 

Employee Perks:

A few of our helpful employee benefits include membership discounts to various local fitness centers. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

Organization Description:

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities.  TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions. 

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.  

Responsibilities and Duties:

1. Provide case management and peer support for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team; along with the assigned clinician and treatment team, assume responsibility for developing, , implementing, evaluating and revising treatment goals and plans; adhering to all required reporting requirements; provide one-on-one support to clients as needed; provide symptom management support; educate and support clients’ families while acting in  clients’ best interest and advocating for the rights of the clients. Assist clients in all aspects of independent living including the development of social, vocational, and effective life management skills.

2. Assist the clinician in conducting a comprehensive assessment of mental health history, mental status, and diagnosis. 

3. Provide ongoing assessment of clients’ mental health symptoms and their responses to treatment. Recognize and be available to clients in psychiatric crisis or emotional distress, and assist clients in developing appropriate coping and conflict resolution skills.  Provide emotional support and symptom recognition and management.  Educate clients and their families about the nature of mental illness, symptoms of mental illness and coping strategies. Support clients in developing ways to manage symptoms, augment coping skills, improve interpersonal relationships, and strategize problem-solving skills.   

4. Assist clients in learning more about substance use and treatment options open to them such as A.A. and other support groups.  Work with clients in identifying possible precursors that could lead to alcohol or drug abuse.

5. Facilitate familiarizing clients with and encouraging the usage of community resources, support systems, services, and opportunities. Support clients in building healthy peer and familial support networks. Assist clients in developing various recreational skills and interests.

6. Discuss with clients what goals they plan to achieve for themselves and assist clients in determining, developing, and carrying out their own goals; review plans and goals, evaluate progress, and strengthen and support independence. 

7. Participate in occasional community outreach events, which may occur outside of regular business hours, including weekends. Staff are expected to represent the program professionally, provide information about available services, and engage respectfully with community members and partner organizations.

8. Inform and educate the community about services offered by the program through community presentations, attendance at community partner meetings, outreach activities, and the development and maintenance of professional relationships with outside organizations.

9. Provide support to clients in their homes and transport clients to and from appointments and other necessary services, as needed and within the scope of the position.

10. Post-Crisis Support: Provide timely and appropriate follow-up with clients following a crisis, including assessing immediate needs, reinforcing connections to supportive services, and coordinating with the appropriate care team or community resources.

11. Provide opportunities to allow clients to establish vocational goals and identify any job-related areas that they want to work on.  Provide vocational counseling, referral to appropriate vocational services, and assist clients with job coaching and support as needed.

12. Complete program paperwork such as individual client files, evaluating and charting client progress, service plans, admission/discharge paperwork, Tri-Care billing, client security deposit receipts, time sheets, petty cash, , and/or inventory forms.

13. Accurately report grant-required data to the Client Care Coordinator in a timely manner, ensuring information is complete, reliable, and submitted by established deadlines.

14. Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication. 

15. Attend regular staff meetings, participate in client intake meetings, and complete required hours of in-service training

16. Assume other duties and responsibilities as assigned by the Clinical Program Administrator

Job Environment:

1. Daily and frequent documentation of client services on the computer.

2. Services to be delivered to clients during a Monday through Friday workweek; schedules will be developed in collaboration with all teammates and management staff to ensure maximum support for clients.

3. Moderate, physical activity and frequent driving that will include the transportation of TMHA clients; may include moving or lifting up to 50 lbs.

4. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations. 

Minimum Requirements:

1.BA/BS AND 6 months of full-time experience with target population, OR AA/AS or CADAC/CPRP certification AND 2 years of full-time experience with target population, OR 4 years of full-time experience with target population.

2.Strong interpersonal skills, collaborative work style and strong oral/written and communication skills.  

3.Well defined organizational and time management skills. 

4.Ability to work independently and flexibly

5.Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure. 

6.Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level

7.Ability to possess and maintain good physical and mental health.  

8.Ability to work well within a team and maintain a professional, respectful attitude in the workplace.

9.Ability to be willing to work with supervisor oversight and direction. 

10.Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.

11.Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.

12.Demonstrate the ability to successfully deliver culturally responsive services

13.Knowledge of the various dimensions of diversity, including mental health, gender, race and ethnicity. 

14.Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business. 

15.Conditions of employment include: 

•Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements.  May be required to utilize personal vehicle and auto insurance.  

•Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting.  

•Must be able to successfully complete First Aid and CPR training.

Preferred Experience:

Experience as a Veteran or family member of a Veteran.

Physical Demands:

1.Seeing

2.Hearing

3.Speaking

4.Stooping/Bending

5.Moving around office

6.Moving between offices/clients

7.Driving

8.Climbing

9.Lifting/carrying heavy items

10.Computer use

11.Pushing/pulling/dragging items

12.Standing for long periods

13.Working outside

14.Using hands/fingers