IT Field Service Engineer
$40k - $45kAbacus Solutions Group
Abacus Solutions Group We are built on our shared core values. We are difference makers, passionate about serving. We work hard with integrity and do the right thing. We hire, review, reward, and recognize our teammates based on these characteristics. It is important that you share these values to be part of our team. Position Summary Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting. Responsibilities
- Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
- Install, troubleshoot, service, and repair personal computers and related software
- Support basic network connectivity and hardware issues
- Connect devices to existing data networks
- Maintain trouble logs and documentation in ticketing systems
- Provide in-person and remote support to end users
- Perform minor hardware and software repairs
- Assist users with proper use of hardware and software
- Document daily support activities and resolutions
- Collaborate with staff and management regarding system needs and improvements
- 1 to 2 years of hands-on IT support experience in a desktop or field service environment
- Strong troubleshooting skills in Windows environments
- Experience supporting hardware, software, and peripheral equipment
- Ability to communicate clearly with non-technical users
- Ability to work independently in an on-site setting
- High school diploma or equivalent required
- Associate degree or higher preferred
- Relevant certifications such as CompTIA A+ or Network+ are a plus
- Must be a US Citize n
- Must be able to pass a Federal Background Investigation, obtaining and maintaining Public Trust suitability.
Vacancy posted 1 day ago
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