Appointment Scheduler/ Service BDC

Customer Service & Appointment SchedulerThe duties include but are not limited to contacting customers who have had declined services, are due service on their vehicles. Inbound calls to schedule services for vehicles. This position you will need to have general automotive knowledge & computer experience. This is a full-time position. Position requires working weekends.Compensation & Benefits: Hourly pay + commission based on appointment shown rateResponsibilities:Maintain confidentiality of all dealership recordsFollow dealership policies and procedures at all timesCommunicate effectively with colleagues and customersProvide excellent customer service in a timely and professional manner, while scheduling service appointments.Requirements:High school diploma or equivalentPrior experience in a call center or scheduling.Proficient in using computer software including excelExcellent organizational and time management skillsAbility to multitask and prioritize deadlines effectivelyHigh level of attention to detail and accuracyStrong communication and customer service skillsMust be able to maintain confidentiality of sensitive informationWillingness to work in a team environmentMust have a valid driver's license and pass a drug test & background check*EEOC Statement: Toyota of Melbourne is an equal opportunity employer and is firmly committed to complying with all federal, state, and local equal employment opportunity (EEO) laws.