Data Center and Facility Critical Systems Manager

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Are you ready to power the future of fintech? At Jack Henry, we are powering connections and changing the face of financial technology. We support more than 8,000 financial institutions nationwide, developing and delivering the core banking platforms and payment solutions that keep the American economy moving. We are currently undergoing an exciting digital and infrastructure transformation-and we need leaders who can match our momentum. We are looking for a Data Center and Facilities Critical Systems Manager to lead our team of Critical Systems engineers.

This isn't a passive, "maintain the status quo" role. You will be the ultimate Subject Matter Expert (SME) and a people-first leader, ensuring the flawless performance, uptime, and evolution of the critical systems (HVAC, Power, UPS, and Fire Protection) that support our core environments. If you thrive under pressure, love tackling highly complex technical puzzles, and know how to inspire a team through major organizational growth, your next chapter starts here.

The role centers on overseeing strategic planning, daily operations, and longterm reliability of all data center and facility critical systems, ensuring power, cooling, building automation, and fire suppression infrastructure operate at peak performance. It includes leading and developing a team of data center facilities engineers, driving a culture of continuous improvement, professional growth, and operational excellence. The position manages capacity planning, resource allocation, preventative maintenance, and system upgrades, while staying current with industry trends and implementing innovations that strengthen operational efficiency and support corporate sustainability and ESG initiatives.

The manager directs and approves all critical system activities, coordinates project status and maintenance schedules, and works to eliminate delays. They ensure facility systems remain highly reliable during data center expansions and enforce all operational policies, procedures, and audit requirements. The role includes budget ownership, covering capital planning, operating expenses, forecasting, and financial accuracy, along with monitoring equipment usage, maintenance status, and repair needs.

Responsibilities extend to disaster recovery and business continuity, including plan development, execution, annual testing, and emergency response coordination. The manager also oversees vendor relationships, ensuring service levels, scopes of work, and pricing align with organizational expectations. Overall, the position ensures the safety, efficiency, compliance, and resilience of the data center and facility critical systems while aligning operations with broader organizational goals.

This position is onsite with hybrid flexibility based off of work schedules. The position will be hired out of any of the following Jack Henry office locations: Allen, TX / Branson, MO /Springfield, MO and or Monett, MO.

The salary range for this position is $97,8000 -$155,000 based on experience and location. This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future. Individual pay is determined by a variety of factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, performance, work schedule, travel requirements, sales or revenue targets, and overall business needs and affordability.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.)

What you'll be responsible for:

• Develops and implements strategies for the effective management and optimization of data center and facility operations, including capacity planning, resource management, preventative maintenance, and system upgrades.
• Continuously stays informed of industry trends and technological advancements. Recommends and implements innovative solutions to enhance data center operations, facility management, and supports ESG efforts.
• Leads, mentors, and manages a team of data center facilities engineers. Fosters a collaborative environment focused on continuous improvement, professional development, and high performance.

• Manages, approves, or directly supervises all facility or data center critical system activities. Communicates with all parties involved to determine the current project status, upcoming preventative or maintenance activities and works to prevent any project delays.
• Monitors expansion of the data center to ensure facility critical systems and equipment such as power, cooling, building automation, and fire suppression systems are running at the utmost reliable condition.
• Develops, recommends, and implements departmental policies and procedures, and ensures staff compliance with these and other facilities processes and policies.
• At a Facilities level, manages the budgetary and financial aspects of the department, including preparation of annual capital budget, annual operating budget, anticipated growth, and other resources to support the data center operations. Operates the business unit within approved budgets, and closely monitors controllable expenses and reports any variance. Ensures accounting entries and the general ledger codes are accurate.
• Monitors workflow and equipment use and ensures equipment maintenance is up to date and there are no outstanding repairs.

• Enforces all policies, procedures, and standards in place for the data center. Plans, coordinates, and ensures the data center receives unqualified audit reports for all internal and external audits. Responsible for facilities inspections and reports.
• Develops, implements, supports, and executes disaster recovery and business continuity plans. Responds to emergencies and critical incidents, coordinating with relevant stakeholders to minimize impact and restore operations. Conducts an annual test and provides a written summary of the results. Updates Risk Analysis section of the Disaster Recovery Plan annually; updates the Disaster Recovery Plan semi-annually.
• Manages relationships with vendors and service providers. Oversees performance and ensure that service levels and deliverables meet organizational expectations. Reviews price quotes and scopes of work for the procurement of parts, services, and labor for projects. Reviews work orders to ensure completion of assignments.

• May perform other duties as assigned.

What you'll need to have:

• Must have a minimum of 5 years of experience in the following core disciplines: management of critical infrastructure for data centers and or facilities.
• Must have people leadership experience.
• Must be able to travel up to 15% to attend internal business meetings, trainings, and/or professional conferences.

What would be nice for you to have:

• Bachelor's degree.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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