Patient Access Specialist

Start/End Dates: 7/17/2026 - 1/16/2027

Work Location: Ascension St. Vincent Warrick Patient Access Scheduler

About the Role

The Patient Access Scheduler serves as the first point of contact for patients and plays a key role in ensuring a smooth scheduling and registration experience. This role requires managing a high volume of incoming calls, navigating multiple systems, and coordinating appointments across various hospital departments. Success in this position depends on strong communication skills, exceptional customer service, and the ability to thrive in a fast-paced environment.

Hours: 7:00am - 3:30pm Monday - Friday

Pay rate : $18/hr - $20/hr


Length of Assignment: 7/17/2026 - 1/16/2027

Work Location : Ascension St. Vincent Warrick

Responsibilities

• Patient Interaction - Serve as the first point of contact for patients by phone or in person, providing clear, compassionate communication.
• High-Volume Call Handling - Manage and prioritize a large volume of incoming calls while maintaining service quality.
• Scheduling Coordination - Schedule patient visits and procedures across multiple hospitals and outpatient centers, ensuring adherence to departmental protocols.
• Issue Resolution - Respond to patient questions and concerns, directing them to the appropriate department when needed.
• Real-Time Communication - Maintain ongoing communication with clinical staff regarding patient status and scheduling updates.
• Cross-Functional Collaboration - Work closely with medical staff and support teams to optimize scheduling efficiency.
• System Navigation - Multitask across several technology platforms to complete scheduling and registration tasks.
• Data Collection - Accurately collect and enter demographic, clinical, billing, and insurance information.
• Patient Education - Provide patients with preparation instructions and procedural details following established protocols.
• Financial Communication - Inform patients of potential co-pays and deductibles; review financial information and communicate details to patients and the business office.

Required Qualifications

• Education - High school diploma or GED.
• Call Center Experience - Minimum of one year in a call center or high-volume customer service environment.
• Attention to Detail - Proven accuracy in data entry and documentation.
• Customer Service Skills - Strong ability to support and communicate with patients.
• Multitasking - Ability to navigate multiple computer systems simultaneously.
• Call Volume Management - Comfortable managing a high number of incoming calls.

Preferred Qualifications

• Healthcare Experience - Experience working in a hospital, clinic, or medical office setting.
• Medical Terminology - Working knowledge of medical terms and clinical workflows.