Assistant Spa Manager

Assistant Spa Manager (Membership Sales Leader) – Sunrise - Sawgrass, FL Full-Time | Growth Track to Spa Director | Bilingual Preferred | Evenings and Weekends Required We’re hiring a membership-sales leader who can coach a front desk team, drive conversion, and keep the schedule full. If you have experience selling a membership model (spa, fitness, studio, wellness, med spa) and you enjoy leading a team to hit goals, you’ll thrive here. Compensation $18–$22/hour Monthly KPI bonus: $500–$1,500/month (paid monthly) Typical total earnings: $43,000–$64,000/year PTO, employee discounts, contests, complimentary massage/facial monthly Schedule Requirement This is a leadership role and requires being present during peak business hours. Evenings, weekends, and holidays are required. Membership Conversion + Sales Coaching Coach daily membership conversion and help the team improve week over week Train objection-handling and closing skills Drive upgrades and retail habits that lift average ticket Fill the Books Execute daily booking activity: calls, texts, follow-ups, reschedules, confirmations Reduce cancellations and improve show rates through consistent follow-up Maximize provider utilization and protect schedule flow Guest Experience + Operations Maintain standards: opening/closing, cleanliness, cash handling, protocols Resolve guest concerns quickly, calmly, and professionally Run quick daily huddles and weekly coaching check-ins Bonus KPIs Membership conversion, appointments booked/utilization, average ticket, guest experience Requirements 2+ years in a membership-based sales environment (spa, fitness, studio, wellness, med spa, etc.) Experience coaching a team to hit sales goals Organized, dependable, and comfortable with KPIs and booking/POS systems Bilingual English/Spanish preferred Benefits Bonus based on performance Employee discounts Flexible schedule Training & development Wellness resources Paid time off #J-18808-Ljbffr Hand & Stone Franchise Corp