Inside Account Representative

Job Description Job Description iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets. iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s). We currently have an opening for an Inside Account Representative in our Gowanda Electronics facility. This position is critical to the success of Gowanda Electronics and will be responsible for managing customer accounts, supporting account growth, coordinating sales activities, and serving as a primary point of contact for assigned customers. This position reports directly to the Inside Sales Manager . The ideal candidate for this position should be customer-focused, commercially minded, and highly organized with strong communication and relationship-building skills. The successful candidate will possess experience managing customer accounts in a manufacturing or technical environment and demonstrate the ability to coordinate effectively across operations, engineering, supply chain, and sales teams. This individual should be proactive, solution-oriented, and motivated by customer success and business growth. Details of the Role: The position of Inside Account Representative will be responsible for managing assigned customer accounts, preparing quotations, supporting pipeline development activities, and driving customer satisfaction. During the course of a standard workday, you will be expected to communicate directly with customers, support sales growth initiatives, coordinate with internal teams, and ensure customer requirements are met while identifying opportunities to expand business relationships. Duties and Responsibilities:

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer relationships to support retention, satisfaction, and account growth.
• Prepare and manage customer quotations in collaboration with Engineering, Supply Chain, and Operations.
• Support pipeline development and opportunity tracking activities.
• Participate in customer business reviews, account discussions, and growth planning activities.
• Coordinate with Operations, Engineering, Quality, and Supply Chain teams to meet customer requirements.
• Resolve complex customer inquiries and service-related issues.
• Maintain accurate customer records, forecasts, and opportunity information within company systems.
• Monitor account activity and identify opportunities for additional business growth.
• Support Regional Sales Managers and other commercial team members as needed.
• Provide customers with product, pricing, and order status information.
• Participate in sales, forecasting, and production planning meetings.
• Promote a positive, professional, and customer-focused approach in all interactions.
• Perform other account management and sales support duties as assigned.

Qualifying Attributes and Skills

• Associate's Degree preferred; Bachelor's Degree in Business, Marketing, Engineering, or a related field is a plus.
• Minimum of 3-5 years of customer service, account management, inside sales, or related experience.
• Experience in a manufacturing, industrial, or technical environment preferred.
• Strong proficiency with Microsoft Office applications and ERP systems.
• Experience supporting customer accounts, quotations, forecasting, or sales activities.
• Excellent verbal and written communication skills.
• Strong relationship-building and customer management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to collaborate effectively across departments and influence outcomes without direct authority.
• Strong problem-solving and decision-making skills.
• Customer-focused mindset with an interest in sales and business growth.
• Positive attitude, strong work ethic, and commitment to delivering results.
• High level of integrity and ability to handle confidential information.

iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees.

• Excellent earning potential with qualifying annual bonuses
• Health, Dental, and Vision Benefits
• Elective Flexible Spending and Dependent Care Accounts
• Company paid and elective buy-up Life & AD&D Insurance
• Company paid Short-Term Disability and Elective Long-Term Disability
• Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
• 401(k) Retirement Savings Plan with qualifying Company match
• Company paid mental health and Employee Assistance Program (EAP)
• Paid Holidays and generous paid time off (PTO)
• Employee Discount Program (LifeMart via ADP)
• Tuition Reimbursement for qualifying degrees and certification programs.

iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered. GOWANDA ELECTRONICS