Client Services Representative

Job Responsibilities Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required. What to Expect A team that encourages and supports your career growth/development Collaborative environment Doctors/technicians that promote a safe environment to ask questions and learn The Ideal Candidate Previous veterinary experience preferred Motivated individual with a strong work ethic and a love for animals Outstanding customer service and patient care Excellent verbal and written communication skills What We Offer Eligible for periodic bonuses Paid Time Off (Vacation & Sick) Employee pet discount 401K Health Savings Account Uniform allowance Competitive compensation based on experience Hiring Manager Jessica Santos Equal Opportunity Employer NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr