Claims Analyst - Remote

Claims Evaluations Department Position

The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel. The department handles legal issues as it pertains to claims, and assists in maintaining the company's reputation with our customers, regulatory agencies and consumer protection agencies. Based on experience, performance, and need, internal growth within the department is available.

What You'll Do:

• Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American
• Represent the Company in Small Claims Cases

What You'll Bring

• At least 1-2 years of previous customer service experience
• Bachelors Degree or commensurate work experience
• Excellent communication skills
• Basic mechanical, technical and contract knowledge and understanding
• Exceptional customer service skills
• Possess analytical and investigative skills
• Proficient in Microsoft Word, Outlook and ability to navigate through Access
• Fundamental understanding of the home warranty industry
• Ability to keep composure in hostile conversations
• Previous leadership experience desired but not required

Pay Range: $23.37 - $31.15 Hourly, Remote

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.