Service Support Representative

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of St. Louis™, a DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to help back our commercial operations team! You will be a great representation of our company by communicating with our residential and commercial customers, along with our commercial service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion. Job Responsibilities Administrative office support including answering telephone calls, using various software systems, filing, scanning, and e‑fax. Assist the department manager in day‑to‑day activities and paperwork, including customer‑planned maintenance programs. Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders. Collect and process incoming cash and checks from technicians. Ability to multi‑task, work in a fast‑paced environment, and some overtime may be required. Other responsibilities as assigned. Job Qualifications Proven ability to implement process improvements. Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude. Ability to effectively communicate with the customer and represent the company in a professional manner. What We Offer Comprehensive medical, dental, and vision coverage — available your first full month. Generous paid time off plus paid holidays and floating holidays. Company‑paid life insurance, short‑term disability, and long‑term disability. 401(k) with employer match. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Voluntary benefits including supplemental life and critical illness coverage. Employee discounts for you and your immediate family. Competitive compensation with annual performance reviews. Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr