Member Support Associate (HRA)

Job Description

Job Description

Who We Are

We asked ourselves — What if better care didn't cost more?

That's why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.

Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.

Simply put, we're built for better.

We're growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?

We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team.

Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.

Responsibilities Include But Are Not Limited To

• Providing customers a seamless support experience
• Submitting applications to the carrier and owning till approval
• Helping customers navigate the healthcare system
• Quickly identifying and resolving issues for customers when transactions and experiences don't go exactly as planned
• Comprehensively documenting phone calls and emails with members in Zendesk
• Answering qualifying and benefit specific questions
• Providing phone and email coverage for our members as scheduled

Experience & Qualifications

When reviewing resumes we'll be looking to see that you:

• Are a licensed insurance agent
• Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California

If we have an opportunity to engage you in your interview process, we'll look to assess how you

• Communicate clearly and effectively in both verbal and written formats.
• Demonstrate patience, empathy, and the ability to stay composed under stress.
• Apply your insurance expertise to guide individuals through the process of signing up for health coverage.
• Navigate and perform confidently within support or sales-based digital platforms.

We Will Prioritize Candidates Who

• Have experience using Zendesk
• Have 5+ State Licenses
• Are fluently bilingual

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable's Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Home office setup stipend
• Competitive equity package

You care—about people, about purpose, about doing work that truly matters.

You're the kind of person who sees a broken system and asks, "How can I fix this?" Challenges don't intimidate you—they energize you. You move quickly, but with intention. You don't just get things done—you get the right things done.

At Vitable, we thrive on both autonomy and collaboration. You'll have the space to own your work, make smart decisions, and lead with initiative—while knowing when to pull others in, ask questions, and build together as a team.

You'll fit right in if you're:

• Mission-driven and motivated by impact
• Someone who gets sh*t done (and does it well)
• Curious, thoughtful, and clear on your "why"
• A self-starter who figures things out
• Empathetic, honest, and genuinely cares about others
• Collaborative, but confident working independently
• Hungry for change—and ready to help make it happen

We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do.

No egos. No jerks. Just good humans doing great work.

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we're committed to building a team that reflects the people we serve.

If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.