Merchandiser Supervisor

Department: Retail Services

Job Status: Full Time

FLSA Status: Exempt

Reports To: Merchandiser Manager

Job Type: Non-Union

Amount of Travel Required: Frequent travel from office to merchandising locations. Neighbor island travel on occasion.

Work Schedule: Monday - Friday, Nights, Weekends and holidays as needed.

Positions Supervised: Merchandisers

POSITION SUMMARY

Responsible for the support, supervision, coach, lead, motivate and train full time and part time Merchandisers for Hawaii Coffee Company. Assist with directing, administering and coordinating the day to day activities of the Retail Sales Services department to achieve the company's goals and ensure standards of merchandising. The Mechandiser Supervisor will be a competent individual who is able to coach employees and is result driven and focused.


ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Regular attendance as required.
• Establish and maintain Customer rapport by providing outstanding customer service.
• Assists with maintaining and enforcing departmental and company's policies and procedures.
• Assists in training and developing team with new and existing programs.
• Assists in setting performance goals and deadlines.
• Provides administrative assistance for department.
• Ensure employee's understanding of organized workflow and duties.
• Shares communications between team and management.
• Creates and maintain reports to monitor department activities.
• Reassigns routes as needed to ensure proper coverage to retail accounts.
• Ensures integrity of displays in all assigned account locations.
• Ensures shelf compliance in all assigned account locations.
• Conducts periodic route inspections to ensure standards of merchandising and schematic compliance.
• Correctly and promptly follow specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices.
• Assists in hiring and training of Sales/Service Associates.
• Assists with annual evaluations of Sale/ Service Associates.
• Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Performs other related duties as required or assigned.

Other Functions:

• Monitor team productivity.
• Maintain timekeeping and personnel records.
• Assists with resets at retail and military accounts.

• Maintain weekly department schedules for Part Time Merchandisers.
• Maintain monthly department schedules for Full Time Merchandisers.
• Regular attendance is required for this position.
• Maintain clean and organized work areas.

• Performs other related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Organized - Being organized or following a systematic method of performing a task.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability - The trait of being dependable and trustworthy.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented - Ability to take care of the customer's needs while following company procedures.

Mental Demands:

• Ability to work under stressful conditions
• Able to interact with others with courtesy and tact
• Ability to manage and prioritize multiple projects in an organized and efficient manner
• Ability to respond to crisis situations in a calm and effective manner
• Ability to complete projects on schedule

Communication Demands:

The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position. Must have Smartphone.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Experience: Minimum of 3 years Retail business, preferably in a management role but not required. Highly organized and analytical Strong Oral and written skills. Valid Hawaii state driver's license, personal vehicle, and auto insurance required. Must be able to pass military background clearance for service to military accounts on military bases

Education: Bachelor's Degree in business preferred

High School diploma or equivalent required

Computer Skills: To perform this job successfully, an individual should have basic knowledge of Microsoft Office applications.


Language: Well-developed verbal and written English communication skills.


PHYSICAL DEMANDS

The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. pushing/pulling/lifting/carrying 25-50 pounds frequently and occasionally more than 165 pounds; able to travel by airplane.. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand C


Walk C


Sit C


Manually Manipulate C


Reach Outward C


Reach Above Shoulder C

Climb F


Crawl C


Squat or Kneel C


Bend C


Grasp C


Speak C

Lift/Carry

10 lbs or less C

11-20 lbs F

21-50 lbs F

51-100 lbs N

Over 100 lbs N

Push/Pull

12 lbs or less C

13-25 lbs F

26-40 lbs F

41-100 lbs O

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environments will be indoor and outdoor as 50% of work is driving from one account to another. Most work is done independently. Occasionally a trainee or supervisor may work with you. Uniform, Company ID and closed to shoes required at all times. Attendance at meetings and training sessions may be required.

Office conditions consist of a manufacture office in a controlled environment with moderate noise from the production area where coffee is roasted, packaged and stored.


Operates basic warehouse equipment including safely managing a hand truck, pallet jack, 6-wheeler wagon and a utility knife.