BDC Service Representative

Business Development Coordinator (BDC) Are you driven, people-focused, and ready to grow your career in the automotive industry? Bob Loquercio Auto Group is looking for a motivated, high-energy Business Development Coordinator (BDC) to join our team! This is your opportunity to be the first point of contact for our customers, helping create exceptional experiences while driving dealership success. If you thrive in a fast-paced environment and love connecting with people, this role is for you. What You'll Do: As a BDC Representative, you'll play a key role in turning opportunities into appointmentsand appointments into sales. Respond quickly and professionally to internet inquiries and inbound leads Engage customers via phone, text, and email to build relationships and set appointments Follow proven scripts and workflows to deliver a consistent, high-quality experience Accurately input and manage customer data within CRM systems Coordinate and confirm sales and service appointments Utilize lead management tools to track, nurture, and convert opportunities Maintain detailed records and complete reports in a timely manner Deliver a top-tier customer experience with honesty, integrity, and professionalism What We Offer: We believe in taking care of our team just as much as our customers: Medical, Dental & Vision Insurance 401(k) with company support Basic Life Insurance Accident & Critical Illness Coverage Employee Discounts on Vehicles, Parts & Service Flexible Scheduling Options Strong Work-Life Balance Career Growth & Advancement Opportunities within BL Auto Group What We're Looking For: Experience in a sales-driven, customer-focused, or call center environment Comfortable handling high-volume inbound & outbound communication Strong organizational skills with attention to detail Ability to learn and understand automotive sales and service operations Tech-savvy with CRM systems and digital communication tools Knowledge of social media and online engagement is a plus A self-starter mindset with the drive to hit goals and grow your career