Financial Health Strategy Director - Community & Business Development

Financial Health Strategy Director

Help shape how one of the world's leading financial institutions advances financial health at scale. In this role, you will influence strategy, unlock innovation, and bring ideas to market that improve outcomes for consumers, businesses, and communities. You will operate at the intersection of strategy, product, and commercialization, working with senior leaders across the firm. This is a unique opportunity to unify and amplify financial health efforts enterprise-wide. Your work will directly inform how we serve millions of customers every day.

As a Financial Health Strategy Director in the Center for Financial Growth & Innovation, you lead the strategy, commercialization, and scaling of firmwide financial health initiatives. You work closely with partners across lines of business, product, marketing, and field teams to translate strategy into market-ready solutions with measurable impact. You help unify how we define, message, and advance financial health across the firm while influencing senior leaders and fostering a culture of innovation. Your work supports our mission to create meaningful, lasting financial progress for the customers and communities we serve.

Job Responsibilities

• Set firmwide financial health strategy, defining long-term vision, priorities, and success metrics aligned to business and community outcomes
• Lead enterprise-level strategic initiatives from problem definition through execution, balancing innovation, scalability, and impact
• Translate strategic priorities into actionable roadmaps, investment cases, and operating plans across lines of business
• Drive commercialization and go-to-market strategy for priority financial health initiatives, ensuring alignment between strategy, messaging, and market execution
• Shape and steward a unified financial health narrative, aligning enterprise strategy, product direction, and external positioning
• Partner with product, marketing, and field teams to operationalize strategy into market-ready solutions and activation plans
• Conduct structured analysis of business models, customer needs, and ecosystem trends to inform strategic decisions
• Evaluate opportunities and tradeoffs, providing data-driven recommendations to senior leadership
• Align senior stakeholders around strategic direction, influencing decisions across a highly matrixed organization
• Communicate strategy and outcomes effectively through clear executive-level storytelling and presentations
• Develop strategic talent and capabilities, mentoring teams to think systemically and operate with enterprise mindset

Required Qualifications, Capabilities, and Skills

• Minimum of 10 years of experience in strategy development, product strategy, management consulting, or related strategic roles
• Demonstrated experience setting and leading enterprise-level strategies, including defining vision, priorities, and measurable outcomes
• Minimum of 5 years of experience leading complex, cross-functional strategic initiatives in a matrixed organization
• Proven ability to translate ambiguous or complex problems into clear strategic frameworks and execution plans
• Experience shaping or influencing enterprise-wide priorities, roadmaps, or strategic narratives
• Demonstrated experience driving commercialization or go-to-market strategy in support of enterprise initiatives
• Strong analytical skills, including experience evaluating business models, market dynamics, and tradeoffs
• Track record of advising and influencing senior leaders with structured, data-driven recommendations
• Experience working with consumer-facing financial products, platforms, or initiatives
• Exceptional written and verbal communication skills, including executive-level strategy presentations

Preferred Qualifications, Capabilities, and Skills

• Master of Business Administration or equivalent advanced degree
• Experience in consumer financial services, fintech, or regulated industries
• Go-to-market, marketing strategy, or field activation experience at enterprise scale
• Experience developing or leading an enterprise-wide platform narrative or value proposition
• Background in financial health, financial inclusion, or consumer banking strategy
• Experience balancing social impact and commercial objectives within a business environment

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.