Customer Service Representative

Customer Service Representative

This customer service role is located in Troy, Alabama and requires an onsite work schedule Monday through Friday from 10:00 a.m. to 7:00 p.m.

Your Future Duties And Responsibilities:

Communication skills -verbal and written. Able to interact professionally with clients directly. High attention to detail with a strong focus on accuracy. Flexibility - to work on the client's priority (technology, role, project, hours, location, etc). Client-focused and service-oriented. Solution finder rather than issue identifier - positive "can-do" attitude, with-roll-up-the-sleeves mentality to make it happen. Creative - thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude. Dedicated to quality - Doing the right thing vs. doing things right. Entrepreneurial - act as if it is his/her own company.

Required Qualifications To Be Successful In This Role:

Zero tolerance attendance policy during training. Learn independently. Initiative to solve problems. Ability to engage others in conversation. Ability to actively listen and respond in a positive manner. Listening to understand what is being said. Navigating and understanding multiple computer screens. Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields). Learning and retaining large amounts of information. Developing self and improving job-related skills. Striving to close the transaction every time. Ability to influence others. Must possess high school diploma or GED.

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.