This listing closes on 6/13/2026 at 11:59 PM Eastern Time (US & Canada).
Employer
City of Toledo
Salary
$59,995.52 - $63,152.96 Annually
Location
One Government Center, Toledo, OH
Job Type
Full-Time
Job Number
2026-00174
Department
Information Technology
Opening Date
06/04/2026
Closing Date
6/13/2026 at 11:59 PM Eastern Time (US & Canada)
- Description
- Benefits
- Questions
Description
POSITION SUMMARY The End User Support Technician is responsible for providing a high level of customer and technical support to the organization. ESSENTIAL JOB FUNCTIONS
- Document and prioritize service desk tickets, email messages, phone calls, and other communications
- Respond to customers in a timely manner and enter detailed information into the Departmental tracking system
- Ensure clients are regularly notified and updated as to the status of their requests and incidents
- Provide first and second level computer hardware, printer, and software support
- Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets; troubleshoot and support video conferencing (VC) systems; troubleshoot and support VoIP phone system; Escalate technical support issues internally and externally with manufacturers; Create technical documentation; Maintain asset management system; Imaging computers; Provide support to ad hoc projects as required; Ensure that physical desk side connections network jacks, and connectors between PCs and servers; etc.) and ensure all are in proper working order and arranged in a quality manner
- Ensure the appropriate entry, update, tracking, escalation, and closing of end user support assets
- Carefully monitor license compliance, and ensure all software in use has the appropriate entitlements
- Assists in training users in proper operation of data communications equipment
- Assists computer operations personnel in the area of basic troubleshooting
- Receives and stores communication parts and equipment
- Maintains inventory records of data communications equipment
- Perform periodic on-call duties and other tasks related to supplies, services, and systems within position scope
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:
- Computer hardware and software
- Performance grade audio/visual systems (PA, lighting, projectors)
- The operation of iPhones, iPads, tablets, Androids, thin clients, and smartphones
Skill in:
- Microsoft Windows (7, 10) and Apple iOS Active Directory
- Exchange and Office 365 Administration
- SCCM (Image Creation, Package Rollout, Updates)
- Microsoft Office 2013 and/or 2016
- PC hardware repair
- Organization and time management
- Interpersonal relations
- Operating and troubleshooting data communications equipment
- Maintaining computerized documentation
- Written and verbal communication
Ability to:
- Troubleshoot, diagnose, and respond to issues in a timely manner
- Provide exceptional customer service to all employees
REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS
- Graduation from high school or General Education Development (GED) tests equivalency
- Six (6) months of experience maintaining and repairing data communications equipment.
- CompTIA A+ certification.
- An Associate's degree in Computer Electronics or a closely related area may be substituted for six (6) months of experience
- Must possess a valid driver's license
PREFERRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS
- Post-secondary education in a related field is preferred, but not required.
- Telephony experience is preferred.
PHYSICAL DEMANDS The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In this position, the employee will frequently stand, walk, and sit. The position will rarely require the employee to drive a personal and company owned vehicle. The employee will rarely lift, carry, push, pull, drag and/or move up to 25 pounds. Occasional stooping, kneeling, twisting, and crouching may occur with this position. Speaking and listening are constant essential functions of this position. WORK ENVIRONMENT The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is continuously indoors. It is rare that this employee will work outdoors; however, occasionally this employee will have to travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur. If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at
View phone number on click.appcast.io. Class Code: End User Support Technician (1452) The City of Toledo provides excellent health and retirement benefits for its employees. Health Insurance The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services. Employees are required to pay a monthly premium depending on the employee's selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee's bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code. Group Life Insurance City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code. Ohio Public Employees Retirement Plan The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio. OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee's annual base salary and employees contribute 10.00% of their annual base salary. For more information about OPERS, click on this link: Deferred Compensation & 401(K) The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral. Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels. For more information about the Ohio Deferred Compensation click on this link: 401(k) The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k). Under the 401(k) plan, an employee's retirement savings contributions are deducted from the employee's paycheck before taxation. The City does not make contributions on the employee's behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations. Roth 401(k) The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan. Under a Roth 401(k) Plan, an employee's retirement savings contributions are deducted from the employee's paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service. 01 Are you currently employed by the City of Toledo?
02 If you are currently employed by the City of Toledo, please list your Division. 03 Do you possess a valid driver's license?
04 What is your highest level of education?
- High School Diploma or G.E.D.
- Some College
- Associate's Degree
- Bachelor's Degree
- None of the above
05 If you have an Associate's Degree or higher, please list the major and any concentrations of your Degree? 06 How many years of experience do you have in a service desk and/or technical support role?
- Four (4) or more years of experience
- Three (3) years but less than Four (4) years of experience
- Two (2) years but less than Three (3) years of experience
- One (1) year but less than Two (2) years of experience
- Less than One (1) year experience
- No experience
07 Describe your experience in a service desk and/or technical support role.
* Required Question
Employer City of Toledo Address One Government Center Ste 1920 Toledo, Ohio, 43604 Phone
View phone number on click.appcast.io Website
