Senior Business Intelligence Analyst

Job Description

The Senior Epic BI Developer is a highly skilled technical expert responsible for building, optimizing, and supporting Epic and non-Epic analytics solutions and downstream data workflows in collaboration with the BI team. This role centers on hands-on development, troubleshooting complex reporting issues, improving data pipelines, and ensuring high-quality, reliable analytics products across the East Hawaii Region. The Senior Developer mentors' BI staff, performs advanced SQL and Epic reporting development, and serves as the technical lead for BI operations, system enhancements, and analytics integrations. In addition, the Senior Developer acts as the primary escalation point for complex issues and supports the organization in shaping long-term data governance and technical standards.

Location: This is an on-site position located in Hilo, Hawaii. The incumbent must be on-site at the time of hire.

Essential Job Functions:
Technical Leadership & BI Support

• Serve as the top technical escalation point for Epic reporting issues, data integrity concerns, and analytics platform performance challenges.
• Perform advanced troubleshooting, root-cause analysis, optimization, and issue resolution across Epic and non-Epic BI tools.
• Ensure analytic environments remain stable, performant, and technically sound.

Downstream Workflow Development

• Build, validate, and optimize downstream workflows including extracts, cubes, semantic layers, and automated data pipelines.
• Improve pipeline reliability, data refresh performance, and workflow accuracy through hands-on engineering.
• Verify correct movement of data across source systems, staging layers, and BI platforms.

Epic Reporting & BI Development

• Develop complex SQL queries, metrics, dashboards, and analytic models using Epic and enterprise BI tools.
• Own the technical development lifecycle including requirements translation, build, testing, and deployment.
• Maintain reporting definitions, metadata, and Analytics Catalog content.

System Build & Epic Maintenance

• Configure, test, and maintain Epic Foundation System components supporting analytics.
• Lead technical execution for upgrades, releases, and changes impacting BI workflows.
• Conduct environment testing, performance tuning, and validation of analytics components.

Technical Mentorship & Documentation

• Mentor BI developers through hands-on instruction, best practices, and technical guidance.
• Maintain documentation for workflows, downstream dependencies, and report logic.
• Contribute to BI development standards and code governance.

Operational Optimization

• Identify inefficiencies in backend workflows, reporting logic, and technical architecture.
• Optimize pipeline jobs, extracts, and scheduled processes to ensure day-to-day reliability.
• Support data consumers by resolving technical issues and refining reporting structures.

Qualifications:

Experience:

• Minimum of seven (7) years of hands-on experience in analytics engineering, BI development, or technical systems support.
• 5+ years direct experience with Epic reporting tools such as Clarity, Chronicles, Caboodle, and hold Epic Certifications in: Cogito Fundamentals, Clarity & Caboodle Data Models.
  • Additional certifications in Epic revenue cycle or clinical applications highly preferred.

Education:

• Bachelor's degree in Business Administration, Healthcare Administration, Communications, Computer Science, Information Technology, Healthcare Informatics, or a related field. Master's degree highly preferred.

Additional Skills:

• Expert-level SQL and dimensional data modeling skills.
• Proficiency with BI tools such as SSRS, Tableau, and/or Power BI.
• Strong technical troubleshooting and analytical problem-solving skills.
• Strong verbal and written communication skills.
• Ability to independently manage technical tasks in complex analytics environments.

Company Description

East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high-quality, patient-centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honoka'a Hospital, Ka'u Hospital, and the Yukio Okutsu State Veterans Home, EHMG ensures that providers are equipped to deliver exceptional care to our island communities.

Established with our mission to improve the health and well-being of East Hawaii, EHMG's administrative teams play a critical role in strengthening provider operations, optimizing workflows, and enabling sustainable, high-quality patient care across the region.

Benefits

• Medical, dental, and vision coverage available, with employee-only coverage fully covered by the group and employer contributions provided toward eligible dependent coverage.
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service

* Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
* Compensation -The posted compensation range reflects the organization's estimated pay for this position. Actual compensation will be based on qualifications and experience, and may vary from the posted range as permitted by law.

About Hilo & The Big Island

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.


Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

EHMG - Drug Free, Equal Opportunity Employer, E-Verify

The East Hawaii Medical Group is a drug-free workplace, an Equal Opportunity Employer, and conducts employment verification through E-Verify.