Community Engagement Coordinator-Scattered Sites II (84372)

POSITION: Community Engagement Coordinator-Scattered Sites II

REPORTS TO: Director of Community Engagement

PROGRAM/LOCATION: Scattered Sites (First Street/Alura Inn/Nav HUB/Admin Office)

TYPE: Non-Exempt, Full-time, On-site, In-Person

Compensation: $33.38/Hourly

ABOUT HOMEFIRST


Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership - meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.


OUR VALUES

• Kindness: We act with empathy toward others.

• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities

PROGRAM SUMMARY

In partnership with the City of San Jose's Housing Department, HomeFirst Services (HFS) is operating a Navigation Hub and Emergency Interim Housing (EIH) program.

The Navigation Hub is a low-barrier, non-congregate, tent-based shelter site that will function as a triage location for single adults and couples over the age of 18. The Hub will be an initial service location when households are or will be relocated from encampments near City of San José waterways and neighborhoods before referral to other locations in the shelter system. The Hub will have low-barrier entrance and operate from a Housing First perspective, using trauma-informed Harm Reduction Principles that prioritize reduced harm from substance use over sobriety enforcement. The Navigation HUB consists of 48 regular and 8 ADA-accessible tents in a fenced setting where participants can access basic-needs services including food, water, and showers, and case management services. The Navigation HUB will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.


The First Street and Alura Inn EIH Program will provide interim shelter at two Motels converted to Emergency Interim Housing. First Street and Alura Inn EIH programs are intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The EIHs will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options.

The Community Engagement Coordinator for the Navigation Hub and the EIH Programs will provide support through coordination of volunteer opportunities, workshop coordination and solicitation of donations. The Community Engagement Coordinator will assist with acceptance, sorting, recording and distribution of donations at the administrative office. The Community Engagement Coordinator, as part of the Fund Development team, will support agency-wide fundraising initiatives.

The Community Engagement Coordinator is a regular, full-time, non-exempt position who supports First Street EIH, Alura Inn EIH, and Navigation Hub participants and staff by identifying, securing, and managing volunteers, developing community partnerships through volunteer opportunities and donation drives, and communicating with the staff regarding available donated items. The Community Engagement Coordinator will support the facilitation of skill-building workshops and site events to build community among the program participants. The Community Engagement Coordinator will work with program staff to ensure that program metrics and needs are met. As a part of the Fund Development Team, the Community Engagement Coordinator will support fundraising and donation drive efforts that support all HomeFirst programs.

The Community Engagement Coordinator is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community. The Community Engagement Coordinator is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of their programs reflects their personal pursuit of excellence in all that they do. HomeFirst is a diverse company in a diverse field, and the Community Engagement Coordinator desires to work with people from a variety of social and economic backgrounds.

REPORTING RELATIONSHIPS


The position reports to the Director of Community Engagement and works in concert with other Community Engagement Coordinators as well as members of the Fund Development, Marketing & Communications, and programs teams.


PRIMARY RESPONSIBILTIES

Volunteer Coordination


> Serve as the coordinator for Navigation Hub, First Street EIH, and Alura Inn EIH Program volunteer activities including recruitment, placement, scheduling, hours tracking, and training of volunteers.

> Identify new opportunities to engage groups, individuals, and corporations in the agency's work.

> Secure workshop facilitators/volunteers to ensure contracted quarterly workshop attendance requirements at Navigation Hub, First St EIH, and Alura Inn EIH are met.

> Build and maintain strong community relationships.

> Complete and track enrollment applications, code of conduct, confidentiality, release forms, and sign-in forms for volunteers.

> Track all TB testing, Food Handling certifications, proof of vaccination, and fingerprinting for various volunteer duties.

> Ensure that volunteers and staff are trained on proper use of the volunteer portal.

> Communicate with volunteers in a timely manner. Answer all inquiries via phone or email.

> Work with Directors of Interim Housing Services, Program Manager, and program staff to ensure compliance with all agency policies regarding volunteers.

> Work in collaboration with DEI director and HomeFirst DEI Committee to incorporate celebrations for EIH participants

> Maintain calendars for meal donations, activities and workshops and confirm all scheduled meal donations, activities, and workshops on a weekly basis.

Engagement Activities


> Provide monthly calendar of site workshops and events to appropriate personnel.

> Schedule weekly workshops (EIH programs) to build self-sufficiency, facilitated by volunteers, the Community Engagement Coordinator, or program staff.

> Coordinate quarterly resource fairs at the site, including outside organizations that offer resources needed by program participants.

> Schedule site tours with potential volunteers and/or donors.

> Actively develop relationships with businesses, faith communities, and organizations which would complement and support program needs, providing workshops, in-kind donations, off-site kit builds, and general support.

> Attend a regularly scheduled Community Advisory Committee to build relationships with immediate neighbors, giving and receiving feedback on EIH activities and program metrics.


> Complete monthly reporting of volunteer hours, in-kind donations, and workshop attendance.

> Work with program staff to be aware of current in-kind donation needs.

> Work as part of the Fund Development team to provide logistical and tactical support for the agency's special events, share information on key community relationships and assist with developing social media stories.

> Build community awareness about HomeFirst; attend community-based fairs and other community initiatives with goals that align with HomeFirst's mission.

> Report on engagement activities and impact to senior staff

Other


> Participate in Community Engagement and Fund Development team duties and activities.

> Accept, sort, distribute donations received at the Administration Office.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS (YOU HAVE)

Education and Experience


> Preferred: two years related experience with Bachelor's Degree or AA Degree, or five years related experience with High School Diploma.

> Lived experience preferred

Skills, Abilities, and Knowledge

> Excellent interpersonal skills, the ability to work well with all levels of management, staff, vendors and with people of diverse social backgrounds

> Strong written and oral communication skills with an ability to facilitate meetings, organize events, and build excellent relationships with key stakeholders

> High level of flexibility and time management skills; able to manage multiple projects concurrently

> Demonstrated ability to develop and maintain priorities and meet established deadlines

> Able to take direction and work as a team member

> Ability to present oneself and the agency professionally to internal and external audiences

> Exceptional organizational skills

> Strong computer skills

> Sensitive to confidential matters

> Able to work some nights and weekends as required

> Strong volunteer management skills; recruiting and training volunteers to give excellent service

Characteristics

> Desire to continually develop skills and increase knowledge

> Value being part of a coordinated team

> High level of professionalism with internal and external audiences

> Exhibit leadership qualities

> Strong sense of accountability

Other

> Clean driving record; valid, current CA driver license and auto insurance, ability to be added onto agency insurance (required)

> Able to use personal vehicle with reimbursement for mileage

> Able to occasionally lift up to 50 lbs. with assistance. Safe listing training provided, lifting belts are available.

> Able to drive agency vehicles with training and certification