Patient Registration Representative

Where You'll Work

Founded in 1958, Dignity Health - Sierra Nevada Memorial Hospital is a 104-bed, acute care, nonprofit hospital located in Grass Valley, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women's health, and neurology. Additionally, Sierra Nevada Memorial Hospital, has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for three consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California


Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicates.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School Diploma or GED
• Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles