Patient Educator

The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers. Responsibilities Serve as primary point of contact for patients/caregivers for disease/product education and therapy access/administration questions. Build and maintain patient/caregiver relationships via in-person and virtual interactions. Assess individual patient needs and develop action plans using approved resources to empower advocacy. Provide individualized education on disease state and product using approved resources. Educate patients on insurance coverage and the process to obtain therapy. Conduct medication administration education once coverage is established. Provide affordability resource information as needed. Manage long-term relationships via a communication plan tailored to patients and care teams. Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia. Partner with Patient Safety/Pharmacovigilance and Complaint Management to report adverse events and product complaints. Ensure compliance with relevant regulations/standards. Up to 50% travel (including overnight, weekends), including visits to patient homes. Qualifications Bachelor’s degree and at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts to consumers. Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related. Minimum 2 years pharmaceutical industry experience. Bilingual preferred. Preferred: experience with orphan/rare disease product launches; educating patients/caregivers on injectable administration; patient education with reimbursement obstacles. Familiarity with HIPAA, FDA, and OIG compliance guidelines. Ability to work autonomously, communicate cross-functionally, adapt quickly, and maintain strong interpersonal skills. Benefits 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development;

HSA/FSA;