Customer "Sales" Representative - Plumbing

Job Description

Job Description

Customer Sales Representative (Plumbing Industry)

Remote | Part-Time | $12–$16/hr (DOE)  | M-Fri

Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit!

We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.

As a Customer Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand. Must have sales experience!

Key Responsibilities:

• Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
• Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
• Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
• Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
• Accurately follow company procedures for scheduling, documentation, and follow-up
• Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction

We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results.

You’ll be a great fit if you have:

• 3+ years of customer service experience, preferably in a call center phone-based (trades) environment
• Ability to work independently and in a remote environment
• Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
• Service Titan experience a plus
• Strong communication and active listening skills
• The ability to multitask, stay organized, and follow through on details
• Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
• A dependable, proactive attitude and a desire to grow with the company

• Competitive pay: $12–$16/hour (based on experience)
• Flexible PTO plan (vacation, personal, and sick leave)
• 401(k) with company match
• A supportive, team-oriented remote environment that values communication and accountability
• Ongoing training and career growth opportunities within a respected local company

If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you!

Apply today and take the next step toward a rewarding future.

Equal Opportunity Employer

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