Software Specialist

IT Support Specialist

Mesquite ISD - Compensation Plans Auxiliary Compensation Plan Pay Grade: 2 Shift Type: Full-Time Wage/Hour Status: Non-Exempt Reports To: Network Operations Supervisor EMPLOYMENT BEGINS: As soon as possible PRIMARY PURPOSE: To create a user-friendly IT environment for District Staff and Students by being familiar with and developing knowledge of all software systems.

Qualifications

EDUCATION/CERTIFICATION: High School Diploma or GED Valid Texas driver's license Preference for applicants with Information Technology certifications

SPECIAL KNOWLEDGE/SKILLS: Configuration and management of web applications implemented in the district, local and cloud Understanding of LDAP authentication methods in a domain environment Experience with Active Directory with a strong understanding of policy based inheritance Strong understanding of computer systems, software, and networking Strong understanding of Windows print server services and third-party print management solutions Strong troubleshooting skills to identify and resolve OS related issues efficiently Database management Strong interpersonal skills to translate tech-heavy concepts to non-technical users

EXPERIENCE: Windows Server Print Queue Management Active Directory Database management Managing web application access Device management in a domain environment Technical writing experience Various printing management applications (PaperCut, HP, Brother, Xerox, Ricoh) SAML Integrations

Major Responsibilities And Duties

Testing new computer setups and images Creating instructional technical documents Manage all district printers Manage print queues on print servers and Papercut server Manage File-Maker Pro database Perform other duties as assigned Work with vendors to install and test new releases Educate users on new software releases Provide documentation and education on software to new employees Analyze software support processes to suggest improvements Perform regular monitoring and maintenance to company databases Provide end-user support and respond to work orders as needed Manage user access for Daktronics Marquee Boards for campuses Maintain static databases and DHCP reservations for various devices (printers, streaming devices, Timeclocks) Perform testing for new enhancements within software Stay up-to-date with the latest Industry trends and technologies Keep wireless instructions up to date and test connection to Wi-Fi network on personal and company devices Assist Systems Administrators with domain-level support Cross-training with the Web Applications Administrator Perform other duties as assigned.

Supervisory Responsibilities

None

Working Conditions

Mental Demands: Ability to work in a high-pressure environment while maintaining a high degree of professionalism Strong ability to multitask Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours Able to solve complex problems with tight deadlines Communicating well in both oral and written form, complying with timelines Physical demands/environmental factors: Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion Ability to sit for prolonged periods of time Ability to lift 60 pounds Seeing close work such as typed or handwritten material The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.