Senior Premium Support Engineer

Job Description Summary GE HealthCare Premium Support team is looking for a Senior Premium Support Engineer who is a highly motivated, energetic, early adopter of technology, and a proven IT Client Service professional. As a member of the Premium Support Team this individual will be responsible for direct IT support to members of the Senior Global Leadership team. The PSE will focus on new technology deployment, service delivery management, and customer support. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Role and Responsibilities Operate as the focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity for the Senior Global Leadership community. Partner with other IT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our Senior Global Leader population. As required, travel with Senior Global Leadership to provide Premium support in remote and sometimes external locations. Ensure all business policies and standards related to client services, IT security, and compliance are being met. Make technology decisions on behalf of Senior Global Leaders to create a seamless and productive daily experience. Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing third‑party service providers (as needed) to ensure business needs are met. Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution. Partner with the Collaboration team for the build‑out of conference rooms. Anticipate, identify, and resolve technical problems, applying subject‑matter knowledge in complex, difficult, or extremely time‑constrained situations. Serve as the subject‑matter expert for end‑user technologies at a site. Communicate technical information, provide coaching and support to the Senior Global Leader community. Leverage a geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals. Be accessible outside normal business hours (including weekend on‑call rotation) as needed to handle and resolve urgent technology issues. Fully own the support experience of all the technologies that the Senior Global Leaders use daily. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders. Lead current and evolving initiatives and cross‑functional projects related to site and client technology and support; be adaptable to change. Qualifications A Bachelor’s degree in Computer Science, Information Management, or another technical/IT field and 5 years of relevant experience, OR in lieu of a degree: a high school diploma/GED and 9+ years of IT experience or equivalent military experience and training with client (PC) technologies and support services. Technical Expertise Windows Mac iOS Android operating systems Microsoft 365 Suite MS Teams including Townhall production Basic network (LAN, WAN, WLAN) fundamentals Telephony & mobility AI technologies (Copilot / ChatGPT) Audio‑visual & videoconferencing solutions Zoom and other relevant collaboration tools AV integration / conference room design Desired Characteristics 5+ years of experience with client (PC) technologies/support services, AV, and desktop support 2+ years of experience with AV production using Teams Live and/or similar platforms Experience in mission‑critical IT operations support environments Experience working in a global, matrixed organization Ability to effectively interface with VIP populations Compensation and Benefits For U.S. based positions only, the pay range for this position is $94,400.00–$141,600.00 per year. Compensation may be influenced by skills, qualifications, experience, and location. This position may also be eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives (LTI). Benefits include medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement. Legal and Office Information We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare is an equal‑opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation assistance provided: Yes. #J-18808-Ljbffr HC1316 GE Precision Healthcare LLC