Director of People & Culture

Director Of People & Culture

At Washington Golf & Country Club, we believe that an exceptional member experience begins with an exceptional employee experience.

We are seeking a Director of People & Culture to help strengthen and advancing the people, culture, and organizational environment of Washington Golf & Country Club. The position serves as a strategic partner to the GM/COO and leadership team ensuring that WGCC attracts, develops, organizes, and retains talented people who embody the Club's values and commitment to excellence.

The Director will help create an environment in which employees understand who we are, what we stand for, what is expected of each of member of the team, and how individual contributions influence the overall member experience.

This position will oversee the full employee journey—from recruitment and onboarding through orientation, development, performance management, recognition, engagement, and ultimately departure. The Director will work closely with department leaders to ensure that people-related practices are consistent, fair, professional, and aligned with the Club's culture and operational needs.

The Director of People & Culture will be a culture carrier, leadership partner, employee advocate, and organizational steward, while maintaining appropriate balance between employee needs, management responsibilities, and the interests of the Club.

• Member Engagement is our everyday task, and so is our Employee Engagement.
• Member Experience is our overarching goal, and so is our Employee Experience.
• Member Retention is supported in a large degree from Employee Retention.

Requirements

Therefore, The Overarching Role is to Partner and Collaborate with the COO to:

1. Develop and execute the Employee/Team Strategy, Culture, and workforce planning.

2. Lead the Talent acquisition, onboarding, and the welcome strategy.

3. Employee Wellbeing (comfort, happiness, peace of mind).

4. Develop and implement stronger Employee Engagement & Recognition programs.

5. Develop and implement a strategy to support Organizational Development through programs that support learning and development, performance management, and comprehensive compensation.

6. Oversee employee benefits administration, enrollment, vendor coordination, and employee education, ensuring programs remain competitive, cost-effective, and compliant.

7. Ensure clear, timely, engaging, and consistent communication with employees regarding Club policies, programs, organizational updates, and important announcements.

8. Collaborate with all department heads to support the ongoing efforts to transition from an environment of management of people to development of people.

We cannot consistently deliver exceptional member experience without first creating exceptional employee experience.