CASE MANAGER

Case Manager

Help Individuals Navigate Resources, Achieve Goals, and Build Brighter Futures

Are you passionate about helping people overcome barriers, access essential services, and achieve meaningful outcomes? We are seeking a compassionate and motivated Case Manager to join our team and make a difference in the lives of individuals working toward recovery, stability, and independence.

In this role, you will serve as an advocate, coordinator, and trusted support for participants by connecting them to resources, developing individualized service plans, and collaborating with community partners to help them reach their goals.

If you are committed to person-centered care and believe in empowering individuals through support, advocacy, and collaboration, we encourage you to apply.

Position Summary

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating to ensure access to necessary services and resources. Through a recovery-oriented and person-centered approach, the Case Manager helps participants achieve their goals, improve their quality of life, and successfully navigate community systems and supports.

Working collaboratively with participants, families, interdisciplinary teams, and community providers, the Case Manager plays a vital role in promoting positive outcomes and long-term success.

Essential Responsibilities

Participant Assessment and Service Planning

• Assess participant strengths, needs, barriers, and goals.
• Identify appropriate services, resources, and supports based on individual needs.
• Develop, implement, and monitor individualized service and treatment plans.
• Support participants in achieving recovery, wellness, and self-sufficiency goals.
• Conduct screenings and referrals to appropriate programs and providers.

Case Management and Care Coordination

• Coordinate services among healthcare providers, behavioral health professionals, community agencies, and support systems.
• Facilitate access to treatment, housing, employment services, transportation, and other community resources.
• Assist participants with obtaining benefits and entitlements, including Medicaid and other public assistance programs.
• Monitor participant progress and adjust service plans as needed.
• Collaborate with participants, families, and service providers to ensure continuity of care.

Advocacy and Resource Navigation

• Advocate on behalf of participants to remove barriers and improve access to services.
• Help participants navigate complex healthcare, behavioral health, and social service systems.
• Connect individuals with community resources that support long-term recovery and stability.
• Promote participant self-advocacy and empowerment.

Additional Responsibilities

• Participate in multidisciplinary team meetings and care planning discussions.
• Build and maintain positive relationships with community agencies and referral partners.
• Identify service gaps and provide recommendations for program improvements.
• Complete all required assessments, case notes, documentation, and compliance records.
• Coordinate services across internal programs and external agencies.
• Ensure compliance with all funding, licensing, accreditation, and organizational requirements.
• Support program operations and administrative case management activities.
• Attend required trainings, meetings, and professional development opportunities.

Qualifications

Required

• Bachelor's Degree in Human Services or a related field.
• Valid driver's license with reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

Preferred

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in:
  • Behavioral health services
  • Addiction recovery services
  • Community-based human services programs
  • Social services or related fields

Key Competencies

Communication Skills

Ability to communicate effectively and professionally with participants, families, providers, and community partners.

Assessment and Critical Thinking

Ability to evaluate participant needs, identify barriers, and determine appropriate interventions and resources.

Care Coordination and Case Management

Strong organizational skills with the ability to manage multiple participants, service plans, and community partnerships.

Collaboration and Teamwork

Ability to work effectively within multidisciplinary teams and maintain productive working relationships.

Advocacy

Commitment to supporting participant rights and ensuring access to needed services and resources.

Problem Solving

Ability to identify challenges, develop solutions, and respond effectively to changing participant needs.

Resource Knowledge and Navigation

Understanding of community resources, public benefits, healthcare systems, housing supports, and recovery services.

Documentation and Compliance

Ability to maintain accurate records and documentation while meeting regulatory and funding requirements.

Cultural Competency and Person-Centered Practice

Commitment to providing services that respect the diverse backgrounds, experiences, and values of all participants.

Working Conditions

This position combines office-based and community-based work and may require:

• Travel to participant homes, community locations, and service provider offices.
• Collaboration with external agencies and community partners.
• Frequent use of computers, telephones, and other office equipment.
• Flexibility to meet participant and program needs.

Work environments may include modern office settings, community agencies, healthcare facilities, and residential locations.

Physical Requirements

The employee must be able to:

• Sit, stand, and walk for extended periods.
• Lift and carry up to 50 pounds when necessary.
• Reach, bend, stoop, twist, and climb stairs.
• Drive a motor vehicle for community-based services and meetings.
• Use standard office equipment including computers, telephones, copiers, and scanners.
• Work in multiple office and community locations.

Professional Expectations

Employees are expected to:

• Follow all OSHA safety requirements and workplace guidelines.
• Adhere to HIPAA confidentiality and privacy regulations.
• Comply with all organizational, fiscal, human resources, and operational policies.
• Observe all fire, safety, and emergency procedures.
• Maintain professionalism, integrity, and sound judgment in all interactions.
• Attend required trainings, meetings, and professional development activities.

Why Join Our Team?

At our organization, we believe every individual deserves the opportunity to thrive. As a Case Manager, you'll have the opportunity to positively impact lives by connecting people to services, fostering recovery, and supporting meaningful life goals.

Join a compassionate, mission-driven team dedicated to empowering individuals, strengthening communities, and creating lasting change.

Apply today and help people move toward stability, recovery, and a brighter future.