Automotive Service Coordinator

Job Description

Job Description

Description:

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Your Responsibilities & Essential Job Duties:

• Handle incoming calls to the Service Drive: as a liaison answering customer and call center questions, making appointments, taking messages for Service Advisors, inform customers of status of their vehicles.
• Utilize Text2Drive when communicating with customers.
• Assist Service Advisors on follow up calls to customers on the status of their vehicles or notify them when vehicle is or will be ready for pick up.
• Thorough knowledge of products and services offered at Schumacher Auto Group.
• Must work with flexible scheduling including Saturday availability
• Work with the management team to be informed of any changes in company/manufacturer policies.
• Be an excellent CSI Liaison for the service department for any issues.
• Build sustainable relationships of trust through open and interactive communication.
• Follow all safety and security procedures

Education and Requirements:

• High School diploma or equivalent.
• 1+ years experience in a fast paced customer service environment.
• Proficient computer skills; experience using word, excel and other MS products.
• Excellent communicator to support relationships with all staff, clients, visitors.
• Must be available to work Weekdays and Saturdays.
• Experience in CDK Software highly preferred.
• Ability to read/write and speak Spanish is a plus.
• Must have reliable transportation on a daily basis.