Service Lead Technician

Job Description

Job Description

Service Lead Technician, Industrial Water and Wastewater Treatment Location: Brooklyn Heights, Ohio (on-site, with travel to customer sites) Job Type: Full-Time, Travel Required (about 50% to start) Hours: 6:00 AM to 3:00 PM on shop days; field days follow the customer site schedule Pay: $35 to $45 per hour, based on experience Family-owned, family-first. Supportive team, steady hours, great benefits, and owners who know your name. About Trionetics Trionetics, Inc. designs and manufactures custom automated industrial water treatment, wastewater treatment, and purification systems from our facility in Brooklyn Heights, Ohio. With 30+ years in business and hundreds of custom systems built, we serve clients in the electronics, semiconductor, automotive, aerospace, food and beverage, and metal finishing industries. We're growing our service department and need an experienced technician to lead it. The Role You'll be the lead technician for our service department. You'll handle and coordinate all customer startup, commissioning, and service events, working with our internal team and our customers from planning through completion. You'll also assist ownership in running the service platform and train our shop technicians as they take on service work. When you're not in the field, you'll help in the shop testing and finishing systems before they ship. Lead Field Service - Handle and coordinate all customer startups, commissioning, and service events with our team and our customers - Start up, commission, and service industrial process and wastewater treatment equipment (for example, reverse osmosis, ultrapure water, chemical treatment, and wastewater recycling systems) - Troubleshoot mechanical, electrical, and controls problems, including PLCs, HMIs, and instrumentation - Perform preventive maintenance and system checks - Write clear service reports and recommend parts, repairs, and upgrades Assist in Running the Service Platform - Assist with service contracts, renewals, and preventive maintenance schedules - Help prepare parts and service quotes, and follow up with customers - Help schedule service work and coordinate with the shop, engineering, and project management - Work directly with ownership to grow the service business Train and Lead - Train shop technicians on startups, troubleshooting, and service procedures - Take newer technicians on service calls and sign off on their work - Write down service procedures and checklists so the team works the same way every time What We're Looking For - 5+ years of field service experience with industrial process, water, or wastewater treatment equipment - Strong troubleshooting skills with pumps, valves, instruments, and electrical controls - PLC and HMI troubleshooting experience (Allen-Bradley preferred) - Experience coordinating startups or service work with customers and internal teams - Experience training or leading other technicians - Comfortable talking with customers and putting together quotes - Shop fabrication, piping, or welding experience a plus - Valid driver's license, clean driving record, and willingness to travel about 50% of the time to start Benefits - 401(k) with 4% company match - Cash Balance Pension Plan - Profit Sharing - Medical, Dental, and Vision Insurance - Paid Time Off (PTO) - Bonus Opportunities - Overtime Potential - Travel per diem - Clean, air-conditioned facility Requirements - Must be able to pass a pre-employment drug screen - Valid driver's license with a clean driving record - Reliable attendance and punctuality How to Apply Apply directly through ZipRecruiter. We review applications on a rolling basis and will reach out promptly to qualified candidates.

You’ll join a company that values both quality and people. As Shop Manager, you’ll play a key role in the success of our projects — leading skilled technicians, ensuring precision in every build, and driving improvements that strengthen the entire operation. We’re a family-owned business built on trust, teamwork, and long-term commitment. Here, your expertise is valued, your input matters, and your work directly contributes to the success of every project we deliver.

Company Description

You’ll join a company that values both quality and people. As Shop Manager, you’ll play a key role in the success of our projects — leading skilled technicians, ensuring precision in every build, and driving improvements that strengthen the entire operation. We’re a family-owned business built on trust, teamwork, and long-term commitment. Here, your expertise is valued, your input matters, and your work directly contributes to the success of every project we deliver.