General Manager

Job Overview

In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

The ideal candidate will have prior supervisory and HOA specific experience.

Compensation

Base salary: $90k annually; compensation may be modified in the future and will be commensurate with experience, education and specific job responsibilities.

Your Responsibilities

• Provide overall leadership and operational oversight of the high‑rise community, ensuring efficient management of building operations, staff, vendors, and resident services
• Partner with the Board of Directors to implement strategic goals, provide operational guidance, and ensure effective governance of the association
• Prepare Board meeting materials, management reports, and financial summaries; attend and facilitate Board and annual membership meetings as required
• Oversee financial management of the association, including development and administration of the annual budget, capital planning, review of monthly financial statements, variance reporting, and monitoring of accounts payable and delinquencies
• Direct and supervise on‑site staff including assistant managers, concierge/front desk teams, and maintenance personnel; provide coaching, performance management, and leadership to ensure strong service delivery
• Oversee building operations including maintenance, engineering systems, life safety systems, elevators, HVAC, mechanical and electrical systems, and common area operations to ensure safety and reliability
• Coordinate and manage vendors and contractors, including competitive bidding, contract oversight, performance monitoring, and compliance with insurance and regulatory requirements
• Conduct regular inspections of the property including common areas, amenities, building systems, and exterior elements to ensure the property is well maintained and operating efficiently
• Ensure compliance with all federal, state, and local regulations, as well as the association’s governing documents, policies, and procedures
• Oversee compliance and architectural control processes, including violation management, design review coordination, and enforcement of community standards
• Lead major repair projects, capital improvements, and reserve‑funded initiatives while coordinating with the Board, vendors, and consultants
• Serve as the primary liaison between the Board of Directors, residents, vendors, and the management company
• Communicate regularly with residents and the Board regarding operational updates, projects, and community initiatives
• Review incident reports and ensure appropriate response, documentation, and resolution of safety or operational issues
• Maintain accurate operational records, contracts, reports, and association documentation
• Perform other duties as assigned

Skills and Qualifications

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail‑oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience

• CMCA, CAAM or M‑100 (preferred)
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Supervisory Responsibility: Yes

Work Location: Phoenix, AZ

Work Hours: Monday – Friday, 8a – 5p with weekends and evenings as needed

Travel Requirements: Some local travel with use of personal vehicle.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.