Emergency Communications Supervisor

Application Deadline: July 31, 2026 0000 hours Position Summary: The Town of Vail is now accepting applications for an Emergency Communications Supervisor . You will find that emergency communications is an exciting career that is fast paced, rewarding & is an essential role in public safety. The Emergency Communications team works closely together in providing critical services to our community! In this position you will supervise the communications center team, using phone and radio systems, in a high energy environment. As an Emergency Communications Supervisor, you will make a difference! Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website. The Communications Supervisor is responsible for emergency dispatch communications and the supervision of the communications center staff via phone, radio, computer and in person. Essential Duties and Responsibilities Vail Public Safety Communications Center operates 24 hours a day, 365 days a year. Must have the ability to work all shifts, including nights, weekends, and holidays. Supervises and directs dispatch team in the receiving, analyzing and dispersal of routine and emergency calls for service and emergency operations. Serves as a leader in both the Communications Center and the Vail Police Department. Responsible for maintaining the communication center schedule. Prepares statistical analysis and all recorded records when necessary. Demonstrates proficiency in computer applications and resource procurement. Performs all activities, duties, challenges, and knowledge required of a Public Safety Communications Dispatcher (see Dispatcher’s Job Description). Serve the citizens and guests of the Town of Vail by abiding by all Town of Vail core values. Perform job in accordance with all Town of Vail safety practices. Follow environmentally-friendly practices. Other duties as assigned. Accountability and Decision-Making Serious consequences of error; the emergency communications supervisor must provide information, make split second decisions, and perform duties that may be critical to the life and safety of the public and emergency responders. Exercising independent judgment and/or with a team to perform the core responsibilities as outlined by established guidelines or policies and may seek resources or assistance in matters as needed. Provides day-to-day work direction to peers and serves as a resource for all other employees. The position is fiscally responsible in its role and helps manages the town resources for the future, but does not have direct budget responsibilities. Education, Experience and Certificates Requires any combination of education and experience equivalent to graduation from high school Minimum of two years experience in public safety telecommunications work. Valid CCIC Operator Service Number (OSN). EMD and CPR certifications. APCO/NENA Certified Training Officer Certification preferred Prefer supervisory experience. Comprehensive Benefits to Support Your Journey We understand the importance of work-life balance and provide a robust benefits package to support you both personally and professionally: Health & Wellness: Comprehensive medical, dental, and vision insurance plans, as well as wellness programs to keep you healthy and active. Work-Life Balance: Generous paid time off and flexible schedules, allowing you to enjoy everything Vail has to offer. Housing Support: Access to employee housing programs to make living in Vail more accessible. Retirement Security: Employer contributions to retirement plans to help you plan for your future. Professional Growth: Ongoing training and development opportunities to advance your career and expand your skills. Additional Perks: Employee discounts, recreation passes, and access to Town of Vail amenities to enhance your quality of life. #J-18808-Ljbffr Vail Public Safety Communications Center