Help Desk Agent
TCG
TCG, a B Corp government contractor, seeks a Help Desk / IT Support Lead for a high-profile Federal agency project in Washington, DC. Lead, mentor, and escalate complex Tier 1/2 issues, manage shifts, analyze KPIs, and standardize workflows while delivering excellent customer service. US Citizenship and the ability to pass a Federal clearance check are required; onsite five days a week. Experience with Jira Service Management or Remedy, training staff, and collaborating with Federal stakeholders #J-18808-Ljbffr
Vacancy posted 2 days ago
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