Part Time Night Auditor

Job Description

Job Description

Description:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

• Approach all encounters with guests and associates in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Videni Concepts, LLC standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Always comply with Videni Concepts, LLC standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a friendly and warm demeanor.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers, and desk agent’s paperwork, etc.).

• Maintain cashiering responsibilities as per Front Office procedures according to Videni Concepts, LLC standards.

• Maintain Front Office computer system operation according to Brand standards.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Follow safety and emergency procedures according to Videni Concepts, LLC standards.

• Maintain proper record keeping (i.e., log books, etc.) according to Indigo One, LLC.

• Be familiar with all Videni Concepts, LLC policies and house rules.

• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all

folio/banquet check back-up to the bills.

• Maintain radio contact with other associates during entire shift.

• Have a working knowledge of security procedures.

• Ensure associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.

• Prepare and distribute the Daily Flash Report as needed.

• Transfer the master or house accounts as necessary.

• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.’s.

• Train any new Night Auditors as requested by management.

• Run morning reports according to Videni Concepts, LLC procedures.

• Deliver or assign delivery of Express Check-Out's.

• Follow up to ensure that nightly walk-through includes removal of all room service trays.

• Handle items for “Lost and Found” according to the standard.

• Complete any reports as requested by management in a timely manner.

• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).

• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.

• Attend meetings as required by management.

• Perform any other duties as requested by the Guest Services Manager or any other member of management.

• At least 1 year of progressive experience in a hotel or a related field required.

• High School diploma or equivalent required.

• Previous supervisory responsibility preferred.

• Must be able to work independently and with minimal supervision.

• Knowledge of Accounting Principles.

• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and

respond to emergency situations.

• Must be proficient in Windows operating systems, company approved spreadsheets and word

processing.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying and solving problems, as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and

consider, adjust, or modify to meet the constraints of the need.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be able to work in a self-managed environment.

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.

• Must maintain composure and objectivity under pressure.