Assistant General Manager

Assistant General ManagerLapis Bistro More Info1847 Columbia Rd NW, Washington, DC 20009, United States Full Time • Salary ($65k - $80k) Expires: Oct 21, 2026About UsThe Popal Group, a family-driven boutique hospitality brand, is setting the standard in D.C. dining with our innovative restaurant concepts. We are looking for a passionate Assistant General Manager for Lapis. The ideal candidate will have a strong hospitality, food, and wine background. In this role, you'll oversee daily operations, manage a talented team, maintain high service standards, and ensure the bar is a unique destination for guests. You'll also develop strategies to drive growth and profitability. This is an exciting opportunity to lead a team, elevate business performance, and deliver a memorable guest experience.Key ResponsibilitiesOperational ManagementOversee daily restaurant operations, ensuring compliance with standard operating proceduresManage opening and closing procedures, including cash handling, safe deposits, and security protocolsConduct regular inspections of dining areas, kitchen, and facilities to maintain cleanliness and operational standardsImplement and monitor food safety and sanitation proceduresTroubleshoot operational issues as they arise, making quick decisions to minimize disruptionManage inventory levels, place orders with vendors, and conduct regular stock countsOversee equipment maintenance schedules and coordinate repairs when neededWriting nightly shift reports outlining any important events from the day.Troubleshoot any technical issues with POS systems and coordinate with IT or technical support as needed.Report operational issues, staff concerns, or maintenance needs to senior management.Staff ManagementPromote a positive work environment that encourages teamwork and professionalism.Assist in interviewing, and hiring qualified staff membersTrain new employees on service standards, menu knowledge, and restaurant policiesCreate employee schedules that optimize staffing levels according to anticipated business volumeAddress employee concerns, mediate conflicts, and maintain positive workplace moraleLead pre-shift meetings to communicate daily specials, promotions, and operational updatesMonitor and enforce attendance, punctuality, and dress code policiesFinancial OversightTrack daily sales figures, labor costs, and food costsImplement cost-control measures to reduce waste and increase profitabilityProcess payroll and manage labor cost percentagesControl inventory costs through proper ordering, storage, and usage practicesPrepare financial reports for upper management reviewAssist in budget adherenceGuest ExperienceMaintain a visible presence in the dining area, greeting guests and ensuring satisfactionHandle guest complaints with professionalism and find appropriate resolutionsImplement service recovery protocols when guest expectations are not metTrain staff on delivering consistent, high-quality serviceCollect and analyze guest feedback to identify improvement opportunitiesEnsure compliance with health department regulations and food safety standardsMonitor dining room ambiance including lighting, music, temperature, and cleanlinessQualificationsProven experience (1+ years) in a senior management role, ideally in a fine-dining or wine-focused restaurant.Deep knowledge of wines, wine pairings and cuisine is highly preferred.Strong leadership skills with experience managing, developing, and motivating a diverse team.Expertise in financial management, including budgeting, cost control, and profit analysis.Ability to create and implement strategies that drive revenue and increase profitability.Exceptional communication and interpersonal skills, with the ability to build relationships with both guests and staff.Strong problem-solving abilities and the capacity to work well under pressure.Restaurant managementShift managementFood Safety CertificationServSafeABC/ ABRASkillsExcellent organizational and multitasking skills.Strong understanding of inventory management.Proficiency in using point-of-sale (POS) systems, resy, inventory software, and Google Office Suite.Creative thinking with a passion for providing an extraordinary dining and drinking experience.Knowledge of local, state, and federal health, safety, and liquor laws.DOH food handler certified.Education & ExperienceHigh school diploma or equivalent required; a degree in Hospitality Management, Business, or a related field is preferred.Minimum of 1 years of experience in a managerial position within the restaurant or hospitality industry.Strong background in wine service is preferred.Physical RequirementsAbility to stand for extended periods and lift up to 30 pounds.Ability to work long hours, including nights, weekends, and holidays as required by business needs.Ability to work in a fast-paced environment while maintaining composure and attention to detailCompensation DetailsCompensation: Salary ($65,000.00 - $80,000.00)Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts