Patient Escorter

Job Title

Expected Starting Salary Range: 16.00

Shift: Night Shift 11:00 PM - 7:30 AM (24 Hrs/Wk)

Subfunction Definition

Coordination of patients and visitors within a unit to ensure operations run efficiently. Positions in this subfunction may monitor or maintain patient or visitor information or bring patients to and from the unit.

Representative Responsibilities

Patient Care

Transport of all level 3 and 4 patients when deemed appropriate by an R.N. Assist nursing staff in lifting, moving and positioning patients as necessary during transport and radiologic procedures. Transport patients to clinical procedure areas including surgical, diagnostic testing, and outpatient areas by rolling beds, wheeled stretchers or wheel chairs. Communicate patient information and needs to the receiving departments, dispatchers and patient escort team. Accompany discharged patients to their destinations. Perform patient transports {i.e. response time, completion time} consistent with team averages. Transports non-patient items (blood products, equipment) correctly to patient care areas as requested through Epic. Independently responds to PET Lift Team Epic requests with portable floor lifts and assists clinical staff with ceiling lifts as required. Respect patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.

Customer Service

Customer advocates; strive to better meet the needs of the patients, and hospital personnel for patient escorts and non-patient transports. Interact with customers in a courteous, attentive and conscientious manner. Understands, adheres to and models Core Standards as defined organizationally and specifically within the department/unit. Prioritizes planned and unplanned events, and proactively addresses actual and potential problems.

Communication

Networks actively with other health care professionals to promote smooth transitions and reduce boundaries in care delivery throughout the continuum of care. Demonstrate good interpersonal skills; support and encourage fellow team members to work towards a common goal of safe, efficient patient transportation with a customer advocacy focus. Respond and resolve dispatch alerts, delays or problems on assigned shifts. Ensure that the work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Provide communication for the exchange of appropriate care and clinical information when patients or clients are admitted, referred, transferred or discharged.

Equipment Maintenance

Set up and maintain traction equipment on all types of beds and cribs. Perform equipment rounds and utility room checks daily. Maintain integrity of wheelchairs and other equipment by cleaning wheelchairs and performing safety checks on equipment daily. Utilize basic knowledge of equipment repair.

Teamwork

Works collaboratively with the team to create and maintain a developmentally appropriate environment. Engages in the multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practices. Deal with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Assists others and provides leadership in implementing the standards of the patient care and access. May act as a mentor and/or coach, formally or informally.

Education/Experience

• High school diploma or equivalent
• No directly related experience

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).